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28

29

1

2

The bike does not 
work

Irregular accelera�on 

and/or reduced top 
speed

1. Insufficient ba�ery power
2. Loose or damaged thro�le

3. Misaligned or damaged magnet ring

The motor does not 
respond when the 
bike is powered on

 Reduced range 

The ba�ery will not

charge

Wheel or motor 
makes strange noises

1. Insufficient ba�ery power
2. Faulty connec�ons
3. Ba�ery not fully seated in tray
4. Improper turn on sequence

5. Brakes are applied
6. Blown discharge fuse

1. Charge the ba�ery

2. Clean and repair connectors

3. Install ba�ery correctly
4. Turn on bike with proper sequence

5. Disengage brakes
6. Replace discharge fuse

1. Charge or replace ba�ery
2. Replace thro�le

3. Align or replace magnet ring

1. Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace

1. Adjust �re pressure
2. Check connec�ons or charge ba�ery

3. Assist with pedals or adjust route

4. Balance the ba�ery; contact Tech 

Support if range decline persists
5. Adjust the brakes

1. Adjust the connec�ons

2. Replace
3. Replace
4. Repair or replace
5. Replace charge fuse

1. Tighten, repair, or replace

2. Reconnect or replace motor. 

1. Loose wiring

2. Loose or damaged thro�le

3. Loose or damaged motor plug wire
4. Damaged motor

1. Low �re pressure
2. Low or faulty ba�ery
3. Driving with too many hills, headwind, braking, and/or 

excessive load

4. Ba�ery discharged for long period of �me without 
regular charges, aged, damaged, or unbalanced

5. Brakes rubbing

1. Charger not well connected
2. Charger damaged

3. Ba�ery damaged

4. Wiring damaged
5. Blown charge fuse

1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring

3

4

5

6

Troubleshoo�ng

 

 

 

 

 

Symptoms

Possible Causes

Most Common Solu�ons

Model

Product Dimensions

Package Dimensions

Max Load

Package Weight

E Bike Weight

Max Speed

Ba�ery/Charger

Pedal-Assist Mode

Pure Electric Mode

Max Angle of Climb

Charging Time

Tire Pressure

Bell/Horn

Charging Port

Frame Material

IP Level

Race

175×63×108(cm)

135×22×70(cm)

264 lbs(120kg)

60.6 lbs(29kg)

48.5 lbs(23kg)

20 mph(32km/h)

Input: 240V, 50-60Hz 2.5A;  Output: 42.0V 2.0A

30-40 miles(48-65km)

21.5-28 miles(35-45km)

14 degrees

6-7 hours

45-60 PSI 

Electric Horn Installed 

Output Voltage 5V1A 

High carbon steel

Ip×4

 

 

 

 

 

ITEM

SPECIFICATIONS

Specifica�ons

Содержание Race 26

Страница 1: ...The manufacturer reserves the right to make changes to the product and manual at any me Visit www heybike com to download the latest user manual COPYRIGHT 2022 HEYBIKE ALL RIGHTS RESERVED C...

Страница 2: ...ng Troubleshoo ng Speci ca ons FAQS Limited Warranty Contact Us This user manual will help you assemble and operate your new electric bike Be sure to read all of the informa on in this manual before r...

Страница 3: ...rrectly before each use Before riding be sure to check that the braking system is func oning properly also be sure to check that all safety labels are in place and you understand the safety warnings B...

Страница 4: ...Brake Tire Pedals Crankset Wheel Chain Motor Seat Post Carefully check package contents if anything is missing or damaged please contact heybike customer service for support support heybike com 1xUser...

Страница 5: ...d quick release lever are properly secured before moving on to the next step Line up the fork with the axle at the center of the wheel Make sure there s a spacer between the fork and wheel on each sid...

Страница 6: ...be almost fully extended at the bo om of the pedal stroke but not over extended Adjus ng the Seat Posi on and Angle To change the angle and horizontal posi on of the seat 1 Use a 6 mm Allen wrench to...

Страница 7: ...ride subtract resistance by turning the preload adjustment knob counterclockwise in the direc on of the small on the knob To make the suspension s er when going over bumps add resistance by turning t...

Страница 8: ...rectly a cer ed reputable mechanic has checked the assembly and you have read this en re manual turn on the bike and select a pedal assist level following the steps below 1 Familiarize yourself with t...

Страница 9: ...ge Your E Bike Remove the ba ery Ensure the ba ery is o Align the key port with the appropriate o posi on by inser ng the key into the keyport and rota ng to align the key with the o icons For your co...

Страница 10: ...side of the ba ery Ensure the ba ery is o by inspec ng the power switch markings Plug the charger into a power outlet charging should ini ate and will be indicated by the LED charge status lights on...

Страница 11: ...ssist PAS level Press and hold un l power engages turn the ba ery rst Press bu on 1 Press bu on 2 Toggle odometer trip odometer Press bu on Decrease backlight Press Turn on walking mode Turn on headli...

Страница 12: ...21 20...

Страница 13: ...e casing Keep the contacts away from metal objects to prevent short circuit which may result in ba ery damage or even injuries and deaths 3 Use original power adapter to avoid poten al damage or re 4...

Страница 14: ...is adjusted and func oning properly Ensure shi er and brake levers are a ached to the handlebar securely Ensure all shi er and brake cables are properly lubricated Safety Check 25 24 Regular inspec on...

Страница 15: ...ch as total weight riding characteristics and terrain Regular inspections and tune ups are particularly important for ensuring that your bike remains safe and fun to ride Safety Check Tire Inflation a...

Страница 16: ...e 4 Repair or replace 5 Replace charge fuse 1 Tighten repair or replace 2 Reconnect or replace motor 1 Loose wiring 2 Loose or damaged thro le 3 Loose or damaged motor plug wire 4 Damaged motor 1 Low...

Страница 17: ...of shipment and request are fund from the Authoriza on channel Note Express shipping cost is non refundable To be eligible for a return your item must be in the same condi on that you received it unwo...

Страница 18: ...begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person and under no circumstances sh...

Страница 19: ...26 Contact Us Contact us if you experience issues rela ng to riding maintenance and safety or errors faults with your HEYBIKE 34...

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