©2021 Hestan Commercial Corporation
28
EN
TROUBLESHOOTING GUIDE
(CONTINUED)
SYMPTOM
SYMPTOM
POSSIBLE CAUSE
POSSIBLE CAUSE
SOLUTION
SOLUTION
Burner not working well /
lazy or yellow flame.
Burner ports are obstructed or dirty.
Poor combustion, air-fuel mixture not adjusted
properly.
Gas pressure incorrect / incorrect regulator.
Orifice sized incorrectly for gas type.
Clean burner ports / igniter.
Call for service.
Gas Odor.
Burner went out or did not light.
Burner head not installed correctly on base.
Burner ports obstructed or dirty.
Loose or broken gas line.
Ruptured pressure regulator.
Poor combustion, air-fuel mixture not adjusted
properly.
Relight burner.
Check burner head installation.
Clean burner ports / igniter.
Turn shutoff valve to off position
and call for service.
SMART BURNER ONLY
SMART BURNER ONLY
ER01 - Pan temperature rise
not detected.
Pan not properly positioned on burner or pan
was removed.
Reposition pan.
ER02 - Bluetooth
connection lost.
Dead or low battery in Cue pan.
Fault in pan.
Replace battery.
Replace pan.
ER03 - Low battery
Low battery in Cue pan.
Replace battery.
ER04 - Power loss during
cooking cycle.
Main power to appliance was lost.
Restart your cooking cycle.
ER05 - Ignition error.
Burner could not be ignited after several re-
ignition attempts. Cooking cycle terminated.
Faulty igniter.
Clean burner ports / igniter.
Replace faulty igniter.
ER06 - Contact service.
Faults not described elsewhere in this table will
result in this error code, and any cooking cycles
will be terminated.
Call for service.
ER07 - Pan temperature
fault.
Pan reports a fault during cooking cycle.
Replace battery.
Replace pan.
ER08 - Failed to connect to
WiFi.
Wrong provisioning information was entered.
Your WiFi connection / network is
disconnected.
Redo the provisioning.
Check your WiFi connection /
network. Redo WiFi setup.
ER09 - Failed to connect to
update server.
Your WiFi connection / network is
disconnected.
Wrong server address was entered.
Update server is not available.
Check your WiFi connection /
network. Redo WiFi setup.
Check / Redo server address.
Attempt at a later time.
Содержание KRT304-LP
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