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Thermal Printer C-56 

 

 

 

 

Part No. 2 684 019 

Rev. No. 4310715 eli 

page 

4

 of 

17

 

 

1.0

 

Introduction 

 
Thank you for selecting the Hengstler C-56 printer! We are proud of this feature-rich product, which was 
designed using all our expertise and experience, and we are confident that you will be pleased with the 
advanced features and outstanding performance. 
This Operator Manual is designed to help you with the proper installation, connection to your host computer 
system and start-up of the C-56 thermal printer system. All necessary details will be further explained in the 
following sections. Please read this manual carefully before starting up the thermal printer. If you have any 
further questions, please do not hesitate to contact our head office or one of our branch offices. 
The thermal printer does not require any servicing and is intended primarily for printing documents and receipts, 
at a printing speed up to 220 mm/sec for the 24 VDC version, and up to 160 mm/sec for the 12 VDC version, 
when powered by an appropriate power supply and when printing on endless thermal paper with paper weight 
ranging from 50 to 60 g/m

2

. The paper width may vary from 58 to 60 mm (2.28" to 2.36"). While documents may 

be any length greater than 120 mm, most documents will fall in the range of 120 to 297 mm. 
The horizontal and vertical print density is 203 dpi so that graphics, such as logos etc. can be printed with good 
quality. 
The printer mechanism has been designed in particular for application in self-service gasoline pumps in service 
stations, in terminals and vending applications. The modular design enables the main components to be 
replaced in less than 2 minutes. The controller integrated in the printer mechanism controls all printing functions 
and is provided with an USB 1.1 port for the host computer. Driver software is available that supports the 
Windows XP/7/8/10  and Linux operating systems. In addition, the printer can also be activated directly in ASCII 
mode through ESC/FS sequences; a detailed description of the different sequences is contained in the 
Emulation Manual. 
 
 

1.1   Additional Literature 

 
C-56 Emulation Manual 

D 684 017 

Paper Specification (English) 
Paper Specification (German) 

D 684 012 
D 684 010 

Dimensional Drawing 

D 684 048 etc; see the C-56 download area at www.hengstler.de 

 

 

 

Содержание C-56

Страница 1: ...Operator Manual Thermal Printer C 56 E ...

Страница 2: ... Clarify serial pinout add wiring diagram for serial connection cable correct height width depth abbreviations modified warning definition 30 Jul 2015 1 9 Addition of chapter 2 3 and power supply pinout various minor corrections 2005 2015 by HENGSTLER This document is protected by copyright by HENGSTLER GmbH This document may not be changed altered duplicated or reproduced in any manner or provide...

Страница 3: ...SYMBOLS 5 2 3 PRINTER INSTALLATION 6 3 0 Layout and Function 7 3 1 STRUCTURE OF THE C 56THERMAL PRINTER 7 3 2 FUNCTIONS OF THE PRINTER 8 4 0 Operation 10 4 1 START UP OF THE SYSTEM 10 4 2 LOADING OF PAPER 10 5 0 Troubleshooting 11 5 1 CLEARING PAPER JAMS 12 5 2 REPLACEMENT OF COMPONENTS 13 6 0 Technical Data 14 6 1 GENERAL DATA 14 6 2 CONFIGURATION OF THE INTERFACES 15 6 3 PAPER SPECIFICATIONS 16 ...

Страница 4: ...inting on endless thermal paper with paper weight ranging from 50 to 60 g m2 The paper width may vary from 58 to 60 mm 2 28 to 2 36 While documents may be any length greater than 120 mm most documents will fall in the range of 120 to 297 mm The horizontal and vertical print density is 203 dpi so that graphics such as logos etc can be printed with good quality The printer mechanism has been designe...

Страница 5: ...hanism and the controller HENGSTLER will not accept any liability and the guarantee shall be void Unapproved types of thermal paper may dramatically reduce the life of the print head and may void the guarantee For pre printed thermal paper make sure that only appropriate inks are used Details can be found in the Hengstler Paper Specifications D 684 012 The connector for the power supply must not b...

Страница 6: ...the printer chute the printer must be grounded The mounting holes of the printer s base unit can be utilized for this where a ground wire with lug may be inserted in one of the two screw points If the printer is mounted in an electrically conductive and already grounded panel additional wiring can be omitted if sufficient electrical contact is ensured through the mounting points Caution The C 56 p...

Страница 7: ...ge pins secure the printer mechanism on the basic unit If both hinge pins are retracted in part the printer mechanism can be re moved If only one hinge pin is retracted the printer mechanism can be pivoted around the remaining hinge pin The Eject Chute is provided with guides that engage in the basic unit firmly and with high dimensional accuracy The paper roll lies in the paper tray loosely The s...

Страница 8: ...ge can be seized in the eject chute The LED L2 signals that the printer is ready by flashing slowly In the event the paper edge is not detected within approximately 5 seconds the printer will assume a malfunction and LED L2 on the component side of the controller board will flash rapidly indicating No paper paper end The paper loading process is then aborted and must be repeated As an alternative ...

Страница 9: ...t the end of the paper roll The status of L4 can determined via the Query command and is reported as part of the C 56 status bytes See the C 56 Emulation Manual D 684 017 for details on querying this sensor and the format of the response In case of any trouble during paper feed the printhead can be lifted from the platen manually using the printhead up lever so that the paper can be pulled out of ...

Страница 10: ...h the operating systems and respect the current instructions supplied together with the drivers 4 2 Loading of Paper Please only use paper of the recommended quality Thermal paper with other specifications or poorer quality may reduce the service life of the thermal printhead considerably and will invalidate the printer s warranty Fig 4 Loading of the paper roll 1 Pull the protective sheathing fro...

Страница 11: ...failure corrective action tilt the printer mechanism open and remove any paper scraps found at the entrance into the eject chute In case the eject chute has been clogged deliberately vandalism the chute will have to be dismounted and cleaned Afterwards repeat the paper loading routine Paper End The sensor L1 a or b depending upon the variant of sensor placement will detect the end of the paper e g...

Страница 12: ... printed document remains in the printer mechanism e g in the event of a paper end signal due to a tear and it does not appear in the eject chute the printer mechanism will have to be tilted open and the document be taken out by hand Note that additional care must be taken concerning wire routing if the optional chute sensor or hardware paper low sensor are installed 1 Pull the hinge pin back into...

Страница 13: ... Fig 7 Modular structure of the C 56 thermal printer with 4 main components The eject chute is pushed into the guiding supports on the basic unit and cannot be removed when the printer mechanism is installed It represents the only access to the printer for the customer The hinge pins are inserted into the collars onto the basic unit in the sense illustrated above and then are pushed against the ti...

Страница 14: ...r graphics driver for Windows XP 7 8 10 and LINUX USB interface cable b Micro RS232 cable length 3 meters Communication protocol Hardware DTR CTS None Baud Rate 4800 9600 19200 38400 57600 115200 default Parity Off default On Data Bits 8 Stop Bits 1 default 2 RS232 interface cable Noise Level 55 dB A according to ISO 3744 Operating Conditions For guaranteed printing quality limit values in bracket...

Страница 15: ... thermal printing mechanism Additional action regarding lightning and overvoltage protection will be needed if cables and wires are installed outside of a building However this standard can be met only if original units components and cables are applied and the installation instructions are respected External interference caused by ESD or EMI can temporarily cause corrupted printing or data loss 6...

Страница 16: ...ther data regarding the printing of pre end marks or Black Marks please refer to the Paper Specifications D 684 012 6 4 Data specific to Printing Designation Specification Printing method Thermal direct Number of dots 448 Dot Resolution horizontal resolution 8 Dots mm 203 dpi Paper Transport vertical resolution 0 125 mm Dotline in accordance with the horizontal resolution Max Printing Width 56 mm ...

Страница 17: ...232 E2684001 Thermal Printer mechanism USB E2684002 Paper tray contains 10 pieces E2684009 Eject chute standard contains 10 pieces E2684005 Eject chute short contains 10 pieces E1684019 Hinge pin contains 10 pieces E2684012 DC power supply cable E1684009 USB Data Cable 0684102 RS232 Data Cable 0684103 ...

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