Henden Heat Pump Owners Manual
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HENDEN
INSTALLATION & OWNERS MANUAL
9. HENDEN
™
REPAIR OR REPLACEMENT
GUARANTEE
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Should you experience any difficulties with your Henden by
Nirvana product, we suggest in the first instance that you
contact the installer of the product or your Reece Irrigation
& Pools branch.
Alternatively you can phone Henden. On receipt of your
claim, Henden will seek to resolve your difficulties if the
product is faulty or defective, advise you on how to have
your Henden product repaired, obtain a replacement or a
refund.
Henden does not cover normal wear or tear, loss or damage
resulting from misuse or negligent handling, improper
use for which the product was not designed or advertised,
failure to properly follow the provided installation and
operating instructions, failure to carry out maintenance,
corrosive or abrasive water or other liquid, lightning or
high voltage spikes, or unauthorised persons attempting
repairs. Where applicable, your Henden product must only
be connected to the voltage shown on the nameplate.
Henden does not cover freight or any other costs incurred
in making a claim. Please retain your receipt as proof
of purchase; you MUST provide evidence of the date of
original purchase when making a claim.
Henden shall not be liable for any loss of profits or any
consequential, indirect or special loss, damage or injury
of any kind whatsoever arising directly or indirectly from
Henden products.
Should your Henden by Nirvana product require repair or
service; contact Henden or your nearest Reece Irrigation &
Pools branch or phone the number below.
For a complete list of Reece Irrigation & Pools branches
visit our website (reece.com.au/storefinder) or contact:
TECHNICAL AND AFTER SALES SUPPORT:
1300 HENDEN (1300 436 336)
MAILING/MANUFACTURER ADDRESS:
Davey Water Products
6 Lakeview Drive, Scoresby,
Victoria, 3179
Henden Guarantee Period
Parts - Three Years
Compressor - Five Years
Titanium Heat Exchanger Coil
- Ten Years
Fibreglass Cabinet
- Fifteen Years
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