14
HENDEN – USER MANUAL
15
HENDEN – USER MANUAL
H2 Robotic Pool Cleaner
TROUBLESHOOTING
If the corrective actions supplied do not solve the problem, please visit your local Reece
Irrigation & Pools branch or call 1300 Henden.
SYMPTOM
POSSIBLE REASON
CORRECTIVE ACTION
The power-supply or
its switch led are not
working.
No voltage in the power socket in the
wall.
Check that there is voltage in the power
socket in the wall.
The power supply is not
switched ON.
Check that the power supply is plugged in
and turned ON.
The power cable is not well connected
into the power
supply inlet.
Check that the power cable is securely
connected all the way into the power
supply.
Turn the power supply off. Wait 30 seconds
then turn it back on.
The H2 Robotic Pool
Cleaner does not move.
The floating cable is not well connected
into the power supply outlet.
Check that the floating cable is securely
connected all the way into the power
supply.
An obstacle blocks the impeller, tracks
or wheels.
Unplug the power supply. Open the
impeller cover and check that nothing is
trapped in the impeller. Verify that nothing
blocks the tracks or wheels.
The H2 Robotic Pool
Cleaner is moving in
circles.
Clogged filter basket.
Clean the filter basket.
Debris stuck in the impeller-house or
impeller-cover.
Remove debris stuck in the impeller-house
or impeller-cover (see figures
1 & 2 on page 13).
Power supply incorrectly positioned.
Place power supply in a position so that
the Pool Cleaner can freely reach all the
pool area.
Algae or pool water is out of spec.
Correct pool water conditions.
The H2 Robotic Pool
Cleaner does not turn or
moves in one direction
only.
Debris stuck in the impeller-house or
impeller-cover.
Remove debris stuck in the impeller-house
or impeller-cover (see figures
1 & 2 on page 13).
The H2 Robotic Pool
Cleaner moves but does
not clean the pool.
Clogged filter basket.
Clean the filter basket.
Debris stuck in the impeller-house or
impeller-cover.
Remove debris stuck in the impeller-house
or impeller-cover (see figures
1 & 2 on page 13).
SYMPTOM
POSSIBLE REASON
CORRECTIVE ACTION
The H2 Robotic Pool
Cleaner cleans only part
of the pool.
Power supply incorrectly positioned.
Place the power supply in a position so
that the Pool Cleaner can freely reach all
the pool area.
Not enough floating cable is released
for the correct operation of the Pool
Cleaner.
Check that there is enough slack in the
floating cable for the Pool Cleaner to reach
all of the pool.
Clean the filter basket.
The floating cable
has kinks.
Clogged filter basket.
Clean the filter basket.
Debris stuck in the impeller-house or
impeller-cover.
Remove debris stuck in the impeller-house
or impeller-cover. (see figures 1 & 2 on
page 13).
To remove the kinks, stretch the floating
cable out completely and let it sit for at
least a day in the sun.
The H2 Robotic Pool
Cleaner doesn’t climb
the walls.
Clogged filter basket.
Clean the filter basket.
Algae on walls.
Check the level of the chemicals of the
water. Improper levels may allow the
growth of algae making the walls slippery.
Unsuitable pH level.
If so, adjust the levels and scrub the walls.
Debris stuck in the impeller-house or
impeller-cover.
Remove debris stuck in the impeller-house
or impeller-cover (see figures 1 & 2 on
page 13).