Do you still have poor sound quality?
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We can assist you over the phone with any Hello Direct headset. If you
have a Virtuoso amplifier, call 1-800-895-3553 for setup instructions and
optimization 24 hours a day. For other headsets, additional product
support, or if you don’t have a touch-tone phone, call 1-800-444-3556
toll free (5 a.m. to 5 p.m. Pacific Time, 8 a.m. to 8 p.m. Eastern Time).
FCC information
Your new headset complies with Part 68 of the FCC rules. Your local phone
company may need to know the compliance information, which may include
the Registration Number, Ringer Equivalence Number (REN), and other
information. This information may be found on the bottom of your amplifier.
Telephone/headset problems
If you experience problems with your headset, disconnect the amplifier from
the telephone. If your phone works properly, your headset may need repair or
adjustment. In the unlikely event that the problem is causing harm to the
telephone network, your telephone company may ask that the headset remain
unplugged until the problem is corrected.
Cautionary notes to computer users
When using any headset with a computer, care should be taken in dry or low
humidity environments to protect the user from electrostatic discharge from
the monitor. Computer monitors can induce a substantial electrostatic charge
when turned on or off, or when there is a power failure, and the resulting
electrostatic discharge can be passed from the headset to ground.
A user in close proximity to or touching the computer may feel a common
“shock” sensation, similar to touching a doorknob after walking across a
carpet, causing no harm to the user. This discharge is entirely due to the
computer monitor; the headset is merely the shortest path to ground.
To minimize the possibility of electrostatic discharge through the headset:
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Use a grounded screen in front of the monitor.
■
Use static dissipative wrist bands.
■
Increase the relative humidity in the room to 60% or more.
Troubleshooting
If your headset is not operating properly, check the following suggestions. If
your question or problem is not covered here, please contact Hello Direct’s
Customer Care Team toll free at 1-800-444-3556.
My caller can’t hear me, and I can’t hear my caller.
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Check installation. Make sure all cords are properly connected.
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Make sure the amplifier’s headset/handset switch is in the headset position.
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If you are using the Virtuoso amplifier, recheck steps 1, 2, and 3 in the
Virtuoso Quick Setup Guide.
My caller’s voice is low or distorted
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Adjust the listening volume control on the amplifier.
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If you are using the Pro amp, set sensitivity switch #1 to OFF.
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If you are using the Pro or Virtuoso amplifier, replace the batteries.
My caller can’t hear me, but I can hear my caller
■
Make sure the mute button isn’t activated.
■
Be sure microphone is properly positioned about
1
/
2
an inch away from
the corner of your lips and
1
/
2
an inch below.
■
Increase the microphone volume. For the Pro amplifier, the microphone
volume control is located on the bottom of the amplifier. Move it toward
the “+”. For Virtuoso, the microphone volume control is the rocker switch
located on the top back of the amplifier.
My callers say I sound unclear or far away
■
Adjust the microphone’s position. It should not be directly in front of
your mouth or nose.
My voice echoes, or I sound like I’m in a tunnel
■
Decrease the microphone volume. For the Pro amplifier, the microphone
volume control is located on the bottom of the amplifier. Move it toward
the “–”. For Virtuoso, the microphone volume control is the rocker switch
located on the top back of the amplifier.
■
Check the microphone position. It should not be directly in front of your
mouth or nose.
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