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18
Warranty Terms & Conditions
The below Warranty Terms and Conditions apply for
international warranty
only.
Grand Hall B.V. warrants to the original owner that HEATSTRIP
®
Max products will be free from defects in materials and
workmanship for a period of 12 months from the date of purchase in accordance with the following warranty terms and
conditions.
Provision of this warranty is subject to:
•
The HEATSTRIP
®
product must be installed in accordance with the Installation Instructions and relevant electrical
standards and codes.
•
The HEATSTRIP
®
product must be maintained and cleaned according to instructions detailed in the Installation Manual.
•
There is no warranty expressed or implied with regard to capacity requirements. The selection of the unit or units
depends entirely upon the system design and capacities as determined by the purchaser.
•
The customer has not repaired, opened or altered the product in any unauthorised manner.
•
This warranty excludes damage to the product or components arising from circumstances outside the control of Grand
Hall B.V., including, but not limited to, where the product is not used for intended purpose; where the product has
been rectified in any way; incorrect installation; incorrect power supply; damaged caused during delivery; misapplication,
misuse, abuse, vandalism, lack of maintenance or accident.
•
Grand Hall Europe’s obligations under this warranty are limited to repair or replacement at Grand Hall Europe B.V. of any
components of the product which Grand Hall Europe B.V. identifies to its satisfaction to be defective.
•
Transportation charges involved in return of the product to Grand Hall Europe B.V. is the sole responsibility of the
customer.
•
All products are inspected and tested before despatch and are at the risk of the purchaser after the shipment from Grand
Hall Europe B.V., if not delivered by Grand Hall Europe B.V. to destination.
•
Discolouration of the surface may occur after a period of time, this does not constitute a warrantable event.
•
Twisting and bending of the heaters may occur, this does not constitute a warrantable event.
•
No products or components will be supplied in advance of an examination of the faulty product or components by Grand
Hall Europe B.V. or an authorized representative of Grand Hall Europe B.V.
•
Grand Hall Europe B.V. does not participate in any site related costs or labour expenses incidental to replacement of
parts, repairing, removing, installing, servicing, transportation or handling of parts to complete products, and assumes no
liability on parts repaired or replaced without written authorisation. Grand Hall Europe B.V. shall not be liable for any
default or delay in performance of its warranty obligations caused by any circumstances beyond its control, including, but
not limited to, judicial or government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of
components.
Should products be determined as damaged on arrival, immediately notify the transport company of the condition and have
them noted on the freight documents. If damage is discovered after unpacking, demand immediate inspection by the
transportation company and insist that a record of the damage is made on the freight documentation.
The customer warrants using the product in accordance with:
•
Any instructions provided to it by Grand Hall Europe B.V. from time to time.
•
All government and local regulations, including but not limited to all relevant electrical, environmental laws and
regulations governing the installation, storage, use, handling and maintenance of the goods.
•
All necessary and appropriate precautions and safety measures relating to the installation, storage, use, handling and
maintenance of goods.
DISTRIBUTOR DETAILS FOR
EUROPE & UNITED KINGDOM
Distributed by:
Manufactured by:
Grand Hall Europe B.V.
Thermofilm Australia Pty. Ltd.
Tolstraat 17A
27 Rosalie St
7482 DC Haaksbergen, The Netherlands
Springvale, Victoria, 3171 Australia
www.heatstrip.eu
