T R O U B L E S H O O T I N G
8
8
1.
Be
sure
there
is
power
to
the
grill.
Turn
the
control
knobs
off
and
try
the
following:
• Plug
cord
into
properly
grounded
outlet.
• Outlet
may
be
faulty.
Try
another
outlet.
• Make
sure
the
grill
is
on
a
dedicated
outlet.
The
grill
cannot
be
used
if
there
is
another
device
plugged
into
the
outlet.
2.
Control
knob(s)
may
be
in
‘OFF’
position.
• Turn
Infrared
knob
to
.
Turn
timer
knob
to
desired
time
(see
page
6
for
more
details).
3.
Heating
element
may
need
replacing.
• Call
Thermofilm
to
order
replacement
parts
and
only
use
certified
replacement
parts.
4.
The
internal
heating
element
will
automatically
shut
itself
off
after
the
set
time
limit
has
been
reached.
• To
reset
the
internal
timer,
turn
the
control
knobs
to
‘OFF’
and
unplug
the
cord
from
the
power
outlet.
Plug
the
cord
back
in
and
turn
the
timer
and
Infrared
knobs
on.
5.
The
internal
heating
element
will
automatically
shut
itself
off
if
the
internal
air
temperature
of
the
grill
reaches
300°C.
• Check
to
see
if
the
timer
knob
has
reached
zero
(0).
If
it
hasn’t
reached
zero
(0),
open
the
lid
to
cool
the
grill
down.
The
power
should
automatically
start
after
approx-
imately
10
minutes
(this
figure
may
vary
if
the
grill
is
used
in
hotter
climates).
IF THE GRILL FAILS TO PRODUCE ANY HEAT
1.
Always
preheat
the
grill
with
the
lid
closed
before
putting
food
into
the
grill.
2.
If
it
is
windy,
reposition
the
grill
to
reduce
its
effects.
3.
Infrared
knob
may
be
set
too
low.
• Turn infrared knob to
.
IF THE GRILL COOKS TOO SLOWLY
1.
Caused
by
a
power
surge
• M
a
ke
sure
the
control
knobs
are
set
to
‘OFF’
before
plugging
OR
unplugging
your
grill.
2.
Circuit
may
be
overloaded
with
appliances.
• Disconnect
other
appliances
from
the
circuit
when
using
your
grill.
3.
Electrical
connections
may
be
damp
or
wet.
• Always
keep
cord
dry
and
off
the
ground.
• Never
put
the
cord
or
heating
element
in
water
or
any
liquid.
• If
the
grill
is
outdoors,
do
not
use
it
when
it
is
raining.
• If
the
grill
is
being
used
in
a
humid
area,
it
may
take
a
day
or
more
for
electrical
circuits
to
thoroughly
dry
before
the
breaker
will
reset.
This
is
not
a
defect
of
the
product.
4.
Electrical
cord
may
be
damaged.
Never
operate
your
grill
if
the
cord
or
plug
appears
to
be
damaged.
•
Contact Thermofilm for replacement .
CIRCUIT BREAKER CONTINUES TO TRIP
1.
Be
sure
there
is
power
to
the
grill.
2.
Control
knobs
may
be
in
‘OFF’
position.
• Set
Infrared
knob
to
desired
setting.
Set
timer
knob
to
desired
time.
3.
Auto
knob
has
been
triggered
(internal
temperature
of
grill
has
reached
300°C).
• Do
not
preheat
on
the
highest
setting
with
the
lid
closed
for
more
than
15
minutes.
Open
the
lid
to
cool
the
grill
down.
The
grill
should
restart
automatically
after
about
10
minutes.
4.
Heat
ON
light
or
heating
element
may
need
replacing.
Contact Thermofilm for replacement.
IF
THE
HEAT
"
ON
"
LIGHT
IS
OFF
1.
The fats and juices dripping from grilled food can cause
flare-ups. To minimise flare-ups try the following:
• Trim excess fat from meat before grilling.
• Consider choosing leaner cuts of meat for cooking.
• Use a lower temperature setting.
2.
Grease and food build up inside your grill and grease
receptacle.
• Be sure your grill is turned off, unplugged, and completely
cool. Follow the ‘Cleaning and Maintenance’ steps found
in this manual to clean the grill plate / hot plate, grease
receptacle, and inside of bowl and lid.
IF YOU HAVE EXCESSIVE FLARE-UPS
WHEN COOKING:
