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10. Troubleshooting
In the unlikely event of a problem, consult the trouble-
shooting chart below.
If you are unable to remedy the problem, contact
your installer in the first instance.
Do not attempt any electrical or plumbing
work unless you are competent to do so.
If you still cannot solve the problem,
please contact the manufacturer.
Inspection
It is advisable that, in the interests of safety, the
product and its electrical installation is checked by a
competent electrician at least every two years.
10.1 Decommissioning procedure
`
Isolate electrical supplies and make safe
`
Isolate the water supply
`
Drain the product
`
Remove the product
`
Cap pipework
Environmental information
Handwash products are manufactured from many
recyclable materials.
WEEE Declaration
Disposal of Waste Equipment by Users in Private
Households in the European Union.
This symbol on the product indicates that this product
must not be disposed of with your other household
waste. Instead, it is your responsibility to dispose
of your waste equipment by handing it over to a
designated collection point for the recycling of waste
electrical equipment. The separate collection and
recycling of your waste equipment at the time of
disposal will help to conserve natural resources and
ensure that it is recycled in a manner that protects
human health and the environment. For more
information about where you can drop off your waste
equipment for recycling, please contact your local city
office, your household waste disposal service or the
company where this product was purchased.
Symptom
Possible cause
Remedy
1. No water flows
with valve open
A. Water supply turned off
Turn on water supply
B. Unit frozen
Turn OFF ELECTRICITY at isolating switch
and contact installer. DO NOT USE THE
HANDWASH.
C. Spout blocked
Clean sprayplate - see 9.1 p13
D. Filter blocked
Clean filter
2. Water too cold
A. Water control at wrong setting
Adjust as per commissioning notes
B. Water flow too high
Adjust as per commissioning notes
C. Electricity off
Turn on electricity at isolating switch
D. Poor flow
Check inlet pressure
3. Water too hot
A. Temperature control at wrong
setting
Adjust as per commissioning notes
B. Spout partially blocked
Clean sprayplate - see see 9.1 p13
C. Isolating valve not fully open
Open isolating valve
D. Filter blocked
Clean filter
4. Water runs from
pressure relief
device
A. Spout blocked
Clean sprayplate - see see 9.1 p13,
push
plastic plunger up and back in place
B. Spout not blocked
Call a service engineer as there may be a
problem with internal parts
