Heatilator • GBST4336I • 2135-900 Rev. L • 12/15
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15
Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you
do experience a problem, this troubleshooting guide will assist a quali
fi
ed technician in the diagnosis of a problem and the
corrective action to be taken. This troubleshooting guide can only be used by a quali
fi
ed technician. Contact your dealer to
arrange a service call by a quali
fi
ed technician.
A. Intelli
fi
re Ignition System
Symptom
Possible Cause
Corrective Action
1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.
a. Incorrect wiring.
Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor
are connected to correct terminals on module and pilot assembly.
b. Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring from
module to pilot assembly. Verify connections underneath pilot as-
sembly are tight; also verify connections are not grounding out to
metal chassis, pilot burner, pilot enclosure, mesh screen if present,
or any other metal object.
c. Ignitor gap is too large.
Verify gap of igniter to right side of pilot hood. The gap should be
approximately .095 in. (2.41 mm) to .135 in. (3.43 mm).
d. Faulty module.
Turn ON/OFF rocker switch or wall switch to OFF position. Remove
ignitor wire “I” from module. Place a grounded wire about 3/16 in. (5
mm) away from “I” terminal on module. Place ON/OFF rocker switch
or wall switch in ON position. If there is no spark at “I” terminal
module must be replaced. If there is a spark at “I” terminal, module
is
fi
ne. Inspect pilot assembly for shorted sparker wire or cracked
insulator around electrode. Replace pilot if necessary.
2. Pilot won’t light,
there is no noise or
spark.
a. No power or transformer installed
incorrectly.
Verify that transformer is installed and plugged into module. Check
voltage of transformer under load at spade connection on module
with ON/OFF switch in ON position. Acceptable readings of a good
transformer are between 3.2 and 2.8 volts AC.
b. A shorted or loose connection in wir-
ing con
fi
guration or wiring harness.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight
fi
t. Verify pilot assembly wiring to module. Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
c. Improper wall switch wiring.
Verify that 110-120 VAC power is “ON” to junction box.
d. Module not grounded.
Verify black ground wire from module wire harness is grounded to
metal chassis of appliance.
e. Faulty module.
Turn ON/OFF rocker switch or wall switch to OFF position. Re-
move ignitor wire “I” from module. Place ON/OFF rocker switch
or wall switch in ON position. If there is no spark at “I” terminal
module must be replaced. If there is a spark at “I” terminal, module
is
fi
ne. Inspect pilot assembly for shorted sparker wire or cracked
insulator around electrode.
3. Pilot sparks, but
Pilot will not light.
a. Correct gas supply.
Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits, inlet pressure must
not exceed 14 in. W.C.
b. Ignitor gap is incorrect.
Verify gap of igniter to right side of pilot hood. The gap should be
approximately .095 in. (2.41 mm) to .135 in. (3.43 mm).
c. Module is not grounded.
Verify module is securely grounded to metal chassis of appliance.
d. Module voltage output / Valve/Pilot
solenoid ohms readings.
Verify battery voltage is at least 2.7 volts. Replace batteries if volt-
age is below 2.7.
