Heath Zenith notifi, Руководство пользователя

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10
FAQs
WHY CAN I NOT VIEW THE LIVE-STREAM VIDEO?
• Verify the lens cap has been removed from the camera.
• Verify that the Notifi System is ONLINE. If it is online, the System name and circle will be blue. If it is offl ine, the name and
circle will be gray.
• Check the Wi-Fi signal strength at your Notifi bulb’s position by using your mobile device. You might even try running a
speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the bulb’s location. The bulb
will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly.
• You can view your camera’s feed over both Wi-Fi as well as your phone’s data (3g/ 4g). If your network is running slowly or
congested it will affect the performance of the app and may make it so you are unable to view your camera’s feed. Please try
to view your camera’s feed over a different network or disconnect other devices from your current network if that isn’t an
option to help free up bandwidth.
• Try moving your home Wi-Fi router closer to your Notifi bulb to see if the distance from your router is causing the bulb to
disconnect from your home network. Even if your Notifi bulb is located relatively close to your home Wi-Fi router, keep in
mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi signal. Minimizing
the number of walls and ceilings between your home Wi-Fi router and the bulb can help.
• Check the version of the fi rmware (the software inside of the Notifi bulb) through the app at the top of the camera settings
screen. Updates to the fi rmware often include improvements which help the Notifi systems function and perform better.
If you are still unable to view the live-stream video feed, please force quit the app and then sign back in. To force quit the
app:
For Apple Devices:
1. Press your iPhone’s home button twice, which shows the row of apps at the bottom of your screen.
2. Tap and hold your fi nger over the Notifi app, then swipe upwards.
3. Open the Notifi app as you normally would and sign back in.
For Android Devices:
1. Open the Settings app.
2. Choose Apps.
3. Touch the Running tab to view only active or running apps.
4. Choose the Notifi app.
5. Touch the Stop or Force Stop button.
WHY WON’T THE NOTIFI SYSTEM CONNECT TO MY WIRELESS NETWORK (HOME ROUTER)?
To resolve issues with the Notifi Video Doorbell System not connecting to the home router:
• Using your mobile device, test the Wi-Fi signal at the location of the Notifi Bulb and Camera (entryway). If the Wi-Fi signal at
the entryway is low, move the router closer to the entryway or get a Wi-Fi extender.
• Verify you are connecting to the correct wireless network and inputting the correct network password. If you are unsure of
your network password, contact the router manufacturer.
• Verify if there is a fi rewall device installed (e.g. SonicWall, Zywall). If there is a fi rewall, the UDP timeout (UDP port 80) must
be set to 180 seconds or greater for both inbound and outbound. If you are unsure how to set these, contact the fi rewall
manufacturer.
• If any changes have been made to the wireless network name, password or security, you must setup the Notifi System again.
WHY AM I NOT RECEIVING NOTIFICATIONS?