2
7
Vent-Free Gas Log Heater User Manual
Troubleshooting Guide
Turn off and let the heater cool before servicing. Only a qualified service person
Problem
Possible Cause
Solution
There is no spark at
the ODS/pilot when
the ignitor button is
pressed.
1. Ignitor electrode is positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not
connected to ignitor cable.
4. Ignitor cable is pinched or wet.
5. Damaged ignitor cable.
1. Replace
ODS
2. Replace electrode.
3.
Check
cable
for secureness to ignitor and ODS
4. Free the ignitor cable if it’s pinched by any metal
or tubing. Keep ignitor cable dry.
5. Replace ignitor cable.
When the ignitor
button is pressed,
there is a spark at
the ODS/pilot but no
ignition.
1. Gas supply is turned off o
r
equipment shutoff valve is closed.
2. Control knob is not fully pressed in
while pressing ignitor button.
3. Air in gas lines when installed.
4. ODS/pilot is clogged.
5. Gas regulator setting is incorrect.
6. Control knob not in PILOT position.
7. Depleted gas supply (propane).
1. Turn on the gas supply or the open equipment
shutoff valve.
2. Fully press in the control knob while pressing the
ignitor button.
3. Continue holding down the control knob. Repeat
igniting operation until air is removed.
4. Clean ODS/pilot (see CARE AND MAINTENANCE,
pages
2
5
&
2
6
) or replace ODS/pilot assembly.
5. Replace gas regulator.
6. Turn control knob to PILOT position.
7. Contact local propane gas company.
Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.
CAUTION
If you smell gas, do the following:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone . Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
WARNING
IMPORTANT:
Impurities in the air may create odors when operating the appliance. For example, cleaning supplies,
paint, cigarette smoke, glues, new carpets, etc. create fumes, which may mix with combustion air and create odors.
WARNING
should service and repair the heater.
