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IX. Basic Service and Troubleshooting
The Basic Service Guide should cover most performance issues. If you continue
to experience issues after referring to this list, please contact Healthy Air Inc.
9.1 Air Purification System is Inoperable
If the unit fails to power on, the issue may be the result of one of the following
causes. In some cases, the unit will require service by the manufacturer or a
professionally licensed electrician.
Possible Cause
Solution
Blown Fuse
Replace the Fuse
Safety Switch not engaged
Properly close the Access Door
Safety Switch malfunction
Replace the Safety Switch
HV Board malfunction
Replace the HV Board
PCB Board delay function
Unplug and re-plug Power Cord
9.2 Air Purification System Power is On but Unit is Inoperable
If the unit powers on but fails to operate properly, the issue may be the result of
a faulty electrical board and will require service by the manufacturer or a
professionally licensed electrician.
Possible Cause
Solution
PCB Board malfunction
Reconnect/Replace PCB Board
