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30 Day Guaranty & Warranty
HeadRoom 30 Day Guaranty
Unless specifically stated otherwise, all HeadRoom purchases come with a
30-day satisfaction guaranty in order to give you the opportunity to evaluate
your purchases. We’re happy to provide you with the opportunity to refund or
exchange your product, but to keep costs down we do have a few conditions.
Products must be returned to us within 30 days of the date you receive the
product. So make sure you try your purchase out right away! Products must
be in “as-new” condition. This means that they’re in pristine cosmetic condi-
tion, functioning perfectly, and include ALL materials (plastic bags, warranty
cards, tie wraps, etc). In other words, please send products back exactly as
you received them. If a product is returned within the 30-day return period,
but is not in “as-new” condition, we will charge you a 15% restocking fee plus
any labor and materials required to return the product to “as-new” condition.
Sorry, but after your 30 day trial, products are no longer exchangeable or re-
fundable.
If you’re having trouble with a headphone amp or system, please contact us
first to troubleshoot the problem. You can email Sales, (sales@headphone.
com) or call 800.828.8184. If we can fix it while you’ve still got the product,
everyone’s happy!
Micro DAC Warranty:
The HeadRoom Micro DAC and are warrantied for two years. If anytime within
the first two years of your purchase you have a problem with your Micro Prod-
ucts, you can return it for repairs under the terms of our 30 Day Guaranty.
HeadRoom is the only authorized service center for HeadRoom products, ei-
ther in or out of warranty. If a unit is under warranty, there is no cost for the
repair labor, parts, or shipping from HeadRoom back to you (i.e., You’re re-
sponsible for paying the shipping charges to get the product to us).
Out of Warranty Repairs
If you have an older HeadRoom amp that is out of warranty, call us at
800.828.8184 ext.104 or email [email protected] to troubleshoot the
problem with our Service Department. Upgrades fees are calculated by labor
and parts costs. HeadRoom’s non-warranty repair rate is $100 per hour (billed
in 1/2 hour increments) plus parts. If the cost of the repair is over $100, we
will call you with an estimate. Repairs are conducted only on HeadRoom prod-
ucts. When we receive the equipment, we will initiate repairs and upgrades
within 1-2 weeks and return the unit to you. You are responsible for shipping
costs to and from HeadRoom for all non-warranty repair items.
