EX50
Troubleshooting
Should
you
encounter
a
problem
when
using
your
extenders
a
power
cycle
of
the
transmitter
should
resolve
most
issues.
To
power
cycle
the
extenders,
simply
unplug
the
transmitter
and
receiver.
Leave
unplugged
for
20-30
seconds
then
reconnect
the
power.
If
the
power
cycle
has
not
resolved
your
issue,
please
see
below
for
more
specific
fault
finding
ISSUE: No/intermittent picture on HDTV, blocky images or sparkles
Fault
finding
Drop
the
output
resolution
of
the
source
device
down
to
1080i
or
720p.
If
the
picture
appears
correctly
on
the
HDTV
this
indicates
a
bandwidth
issue
with
the
Cat
cable
run.
The
available
bandwidth
is
too
low
for
1080p
transmission.
Check
that
the
Cat
cable
is
not
bent,
knotted,
kinked
or
distorted
in
any
way
that
would
prevent
these
high
frequency
signals
from
traveling
throughout
the
intended
length.
Ensure
that
the
RJ45
connectors
are
fully
inserted
and
securely
click-locked
into
place
to
ensure
perfect
connection.
No/intermittent
picture,
blocky
images
or
sparkles
can
be
caused
by:
●
Electromagnetic
interference
affecting
the
Cat
cable
due
to
proximity
to
power
lines.
●
Imperfect
RJ45
connector
termination.
●
Use
of
wallplates
or
patch
panels
that
cause
too
much
bandwidth
drop.
●
Low-quality
Cat
cabling
or
internal
cable
strand
breakages
caused
by
poor
production.
●
Installation
bending/strain/damage.
Possible
fixes:
●
Relocate
cable
run
away
from
possible
interference
from
power
line
(minimum
60cm).
●
Re-terminate
RJ45
connectors,
or
replace
with
better
quality
connectors.
●
Remove
wallplates
and
patch
panels.
Replace
them
with
direct
cable
runs
and
brush
plates.
●
Upgrade
to
better
quality
Cat5e/6/7
cable.
ISSUE: IR control not working, or only working intermittently
Fault
finding
●
Check
the
batteries
in
your
remote
control.
●
Check
that
only
IR
RX
cable
is
connected
to
the
TV
receiver,
and
IR
TX
to
the
transmitter.
●
Double-check
and
reposition
the
IR
TX
emitter
so
that
it
is
directly
in
front
of,
and
approx
2-3cm
from,
the
IR
receiving
windows
on
the
source
device.
If
you
do
not
resolve
your
issue
after
reading
this,
please
with
as
much
information
about
your
set-up
and
the
symptoms
as
possible.
HDanywhere.co.uk
