8
Form No. GRFHSM-1218
English
Symptom
Probable Cause
Corrective Action
Unit is on, but there is no
heat.
No power to the unit.
Check circuit breaker and reset as necessary. If power cord
connected, check for damage to cord. If power cord connected,
check electrical receptacle.
Switch is defective.
Contact Authorized Service Agent or Hatco for assistance.
Faulty wiring.
Contact Authorized Service Agent or Hatco for assistance.
Heating element(s) are defective.
Contact Authorized Service Agent or Hatco for assistance.
Unit is on, but there is no
lights.
Light bulbs are loose or defective.
Tighten light bulbs. If light bulb is tight and still not working,
replace light bulb.
Heat is inadequate.
Excessive air movement around unit.
Restrict or redirect air movement (air conditioning duct or
exhaust fan) away from unit.
Incorrect power supply (low).
Check power supply to unit, making sure it matches rating on
the unit. If power supply is incorrect, change to match rating
on unit.
Internal base thermostat is set too low or is faulty. Contact Authorized Service Agent or Hatco for assistance.
Heating element(s) are defective.
Contact Authorized Service Agent or Hatco for assistance.
Heat is excessive.
Incorrect power supply (high).
Check power supply to unit, making sure it matches rating on
the unit. If power supply is incorrect, change to match rating
on unit.
Internal base thermostat is set too high or is faulty. Contact Authorized Service Agent or Hatco for assistance.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
