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User Manual Version 3.1
8.2
Troubleshooting
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8.2.1
The device cannot be turned on
Condition Problem Solution
The device cannot be turned
on and gets no power.
The power is cut or the fuses
were activated.
Check the correct connection
of the power cable.
Check the fuses of the
device.
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8.2.2
No or only very weak printout with new ink cartridges
Condition Problem Solution
No printout can be seen on
the material or the printout
has very little contrast.
Although the cartridges are
new and a high print quality
is set.
The wrong ink type is
selected.
Make sure to select correct
inky type in the printer menu
for the ink cartridges used in
the printer. If the used ink
type is not known select
u
USER INK
as ink type in the
printer menu.
PRINTER CONFIG. > INK >
SET INK TYPE >
u USER INK
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8.2.3
Line of ink dots visible on material
Condition Problem Solution
Small ink dots are visible on
the material. As shown in
Figure 69.
The spiked wheels
underneath the print units
take up ink from the just
printed material. And
transfer the ink onto the
material.
Lift the print units slightly by
turning the knurled wheel for
print media thickness.
Reduce the amount of ink
used for printing by choosing
a different print quality
setting. E.g. 2x6 dpi instead
of 6x6 dpi.
Choose another ink type
which dry’s faster on your
material.
Figure 69: Ink dots on material
