HTG-TEC-GUI-009_0
Release Mar 2021
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NODESTER
Audio
Issue
Cause
Resolution
Audio connection keeps re-
establishing (Connection sound
can be heard repeating and no or
one way communication can be
heard )
Network traffic in one direction is
being blocked or is not available.
Disconnect the two devices via the iPad,
and establish a new connection. If this fails
to rectify the problem, check the network
settings on both devices.
A delayed echo of the user voice
can be heard.
The remote microphone is
repeating the audio output.
A loop condition has been drawn
between devices.
If the microphone can detect the speaker,
the microphone level is too high or the
microphone is too close to the speaker.
If a loop condition has been drawn (a
connection where 3 or more devices are
linked together in a loop) passthrough
must be disabled at some point in the loop
to prevent audio travelling full circle to all
Audio connection will not draw
between two audio devices.
The device has too many
connections, or is not compatible.
If the device connection limit is reached,
no further connections will be allowed.
Audio is excessively delayed
During extremely poor network
conditions, network buffering can
occur, causing a delay in audio.
Disconnect and reconnect the audio
connection to clear any audio buffers.
The network status icon is red
The account settings are
incorrect.
Ensure all account settings are as supplied
by Harvest. If the problem persists, contact
Harvest support.
®
®
Contact and Support
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Harvest Technology Pty Ltd
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Bentley WA 6102, Australia
www.harvest.technology
