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Publication 5502-018-REV 1.0
General Information
Warranty
BTX warranties this BTX Oocyte Petri Electrode for a period of 90 days from date of
purchase. At its option, BTX will repair or replace the item if it is found to be defective
as to workmanship or material. This warranty does not extend to damage resulting from
misuse, neglect, or abuse, normal wear and tear,
or accident. This warranty extends only to the original customer purchase.
IN NO EVENT SHALL HARVARD APPARATUS BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. Some states do not allow exclusion or limitation of
incidental or consequential damages so the above limitation or exclusion may not apply
to you. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR USE, OR OF ANY OTHER NATURE. Some states do not allow this
limitation on an implied warranty, so the above limitation may not apply to you. If a
defect arises within the 90 day warranty period, promptly contact: BTX, 84 OCTOBER
Hill Road, Holliston, MassacHusetts 01746-1388
using our toll free number
1-800-272-2775 (outside tHe u.s. call 1-508-893-8999).
Goods will not be accepted
for return unless an RMA (Return Materials Authorization) number has been issued by
our customer service department. The customer is responsible for shipping charges.
Please allow a reasonable period of time for completion of repairs or replacement and
return. If the unit is replaced, the replacement unit is covered only for the remainder
of the original warranty period dating from the purchase of the original device. This
warranty gives you specific rights, and you may also have other rights which vary from
state to state.
NOTE: BTX electrodes are not recommended for use with power supplies or cables from
other manufacturers. Such use is completely at the customer’s own risk as it may result
in damage, create unsafe conditions and will immediately void the 90 day warranty.
IMPORTANT: Read all instructions, warnings and precautions prior to use.
Technical & Customer Service
BTX® is the ultimate resource for technical information on the use of high voltage
transfection and general electroporation of molecules and drugs into tissue. We
constantly track and monitor scientific publications in this area. Our Technical Service
group extracts and enters pertinent information, such as results and parameters from
these papers into a Protocol database. This database is available via the BTX website.
Please visit www.btxonline.com. For technical assistance, additional information or an
inquiry/request for repair service, contact BTX Technical Support/Customer Service
Group at:
BTX® A Division of Harvard Bioscience
84 October Hill Road
Holliston, Ma 01746-1388 u.s.a.
Toll Free: 1-800-272-2775 (U.S. only)
Phone: 1-508-893-8999
Fax: 1-508-429-5732
E-mail: [email protected]
Internet: www.btxonline.com
If outside the United States and Canada: call 1-508-893-8999 or contact your nearest
BTX Distributor. A complete list of distributors is on our website.
