Harsh HS10T, Руководство оператора

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What is HITS?
HITS stands for Harsh Improved Truck Support and is a tailor made service led package that helps
support working trucks to ensure minimum repair and maintenance costs and ultimately reduce
vehicle downtime.
How does HITS work?
Every one of our products is sold with a full Harsh warranty as per our standard terms and conditions
of sale. HITS in its basic format is our way of extending full product service support beyond the initial
sale. Whether in terms of a quick service response, warranty, and parts on the shelf or friendly
technical advice HITS has it covered. Simply telephone Harsh on 01759 372100 or Phil Bovingdon
our Service Manager on 07984 412789
– Available 24/7 HITS will have your queries dealt with
quickly and efficiently.
We also go beyond the industry norm and carry out full inspections and reports on everyone one of
our Service Jobs to enable you the customer to learn exactly what has happened with your vehicle.
This also enables us to build a portfolio on each of your individual trucks, compare data and suggest
areas for preventative maintenance checks. Working in a Service partnership with our customers
really does provide added value on our products.
How does HITS offer nationwide support?
We have fully stocked Service Vans based at our Full
Sutton, York HQ available at a moment’s notice to travel
anywhere in the UK. Fully stocked with mobile
equipment to carry out onsite repairs our service
engineers are trained to get you moving again as fast as
possible.
Requiring a faster response, we also have 1 small
minivan for an even quicker service; often available as a
gesture for courtesy hire if your truck requires back to
factory support. This takes the logistical nightmare of a
breakdown out of your hands immediately, whilst we deal
with your repair quickly and efficiently.
We also have our very own Harsh tractor unit, which enables us to collect and deliver trailers. A
further example of our investment in HITS and the importance we place on our Service Support.
Do you have a Service Engineer in my local Area?