© 2015 Harmonic Inc. All rights reserved.
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Electra 9200, Rev O
Appendix D
Contacting the Technical Assistance Center
Harmonic Global Service and Support has many Technical Assistance Centers (TAC) located
globally, but virtually co-located where our customers can obtain technical assistance or request
on-site visits from the Regional Field Service Management team. The TAC operates a Follow-The-
Sun support model to provide Global Technical Support anytime, anywhere, through a single case
management and virtual telephone system. Depending on time of day, anywhere in the world, we
will receive and address your calls or emails in one of our global support centers. The Follow-the-
Sun model greatly benefits our customers by providing continuous problem resolution and
escalation of issues around the clock.
Report an issue online at:
http://harmonicinc.com/webform/report-issue-online
Table D–1: Technical Support Phone Numbers and Email Addresses
Region
Telephone Technical Support
Americas
888.673.4896 (888.MPEG.TWO)
or +1.408.490.6477
Europe, Middle East,
and Africa
+44.1252.555.450
India
+91.120.498.3199
Russia
+7.495.926.4608
Mainland China
+86.10.6569.5580
Japan
+81.3.5565.6737
Asia Pacific – Other
Territories
+852.3184.0045
or 65.6542.0050
The Harmonic Inc. support website is:
http://www.harmonicinc.com/content/technical-support
The Harmonic Inc. software download sites are:
Distribution and Delivery Software
Playout and Production Software
ftp://ftp.Omneon.com//Updates/Omneon/Current/
Software for select Electra Encoders
https://harmonic.force.com/SWAccess/SWDownloadLogin
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