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Soundcraft ViSi Remote User Guide 0614
NOTE: It is recommended to restart the console following a change to the IP
address to ensure this is picked-up by all devices.
•
Are the HiQnet addresses set correctly?
Ensure all HiQnet devices on the network have their own unique HiQnet address,
this includes all iPad devices running ViSi Remote and all consoles on the network.
NOTE: It is recommended to restart the console following a change to the
HiQnet address to ensure this is picked-up by all devices.
•
Is HiQnet On/Enabled on the console?
Certain events and actions will result in the HiQnet setting defaulting to Off/
Disabled. HiQnet must be On/Enabled on all devices you wish to control with
ViSi Remote.
•
Have you rebooted since changing HiQnet, IP Address or Subnet Mask on
Si Expression, Performer or Compact?
Some of these settings cannot be changed ‘live’ and require the console to be
re-booted before new settings are shown and/or take effect (this is not necessary
on Vi).
•
ViSi Remote goes off-line regularly, what can I do?
It needs specialist equipment to analyse the RF environment in which you are
working; but ensuring the wireless router is centrally located, enabling security
on the router, switching to another channel, or operating in another band (such
as 5.0GHz if your iPad and router support this) can all help avoid some of the
inevitable wireless traffic. Soundcraft recommends enabling security on your Wi-Fi
router to prevent unwanted connections by mobile devices which could interfere
with the operation of the network.
•
I have no audio from the Vi2, 4 or 6 but it was working yesterday?
This problem only affects consoles running software earlier than V4.7. With
earlier software it was possible for an IP address in the range 192.168.1.xxx to
conflict with the Vi’s DSP engine and prevent audio running. This only happened
immediately after starting the console up. Upgrade your Vi console to V4.7 or
later software to avoid these problems.
•
I get an error message ‘Getsockopt failed: Socket Error: Unknown’ on a Vi console
when I start the console up with the router attached.
This was a message specific to V4.6 software and will not occur if your console
is running 4.7 or later software.
•
Is the router connected correctly?
Check the router is connected to the correct socket; most wireless routers have
4 ports for attaching ‘client’ devices like the Si Compact or a PC and one port for
the router to connect to the internet — you should be connected to a ‘client’ port.
•
ViSi Remote is not controlling the correct faders on my console, why?
The order of faders on ViSi Remote copies the standard fader configuration on the
console, if you change the fader assignments on the console this will not be reflected
on ViSi Remote. This problem should not occur on ViSi Remote 2.1.x or later since
the channel labels are now displayed on the ViSi Remote channels strips.
•
The ViSi Remote graphics are rotated by 90 degrees on the iPad screen.
You are running an old version of ViSi Remote with iOS 6.0. Upgrade ViSi Remote
to V2.1.x or later.
iPad and iOS are trademarks of Apple Inc.
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