APPENDIX 5: FACTORY SERVICE / WARRANTY INFORMATION
Warranty / Factory Service
If you require technical support, contact dbx Customer Service. Be prepared to accurately describe the problem.
Know the serial number of your unit - this is printed on a sticker attached to the rear panel. If you have not
already taken the time to fill out your warranty registration card and send it in, please do so now.
Before you return a product to the factory for service, we recommend you refer to the manual. Make sure you
have correctly followed installation steps and operation procedures. If you are still unable to solve a problem,
contact our Customer Service Department at (801) 568-7660 for consultation. If you need to return a product to
the factory for service, you MUST contact Customer Service to obtain a Return Authorization Number.
No returned products will be accepted at the factory without a Return Authorization Number.
Please refer to the Warranty below, which extends to the first end-user. After expiration of the warranty, a reason-
able charge will be made for parts, labor, and packing if you choose to use the factory service facility. In all cases,
you are responsible for transportation charges to the factory. dbx will pay return shipping if the unit is still under
warranty.
Use the original packing material if it is available. Mark the package with the name of the shipper, and with these
words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package properly. Ship prepaid, not collect. Do not
ship parcel post.
This warranty is valid only for the original purchaser and only in the United States.
1. The warranty registration card that accompanies this product must be mailed within 30 days after purchase date
to validate this warranty. Proof-of-purchase is considered to be the burden of the consumer.
2. dbx warrants this product, when bought and used solely within the U.S., to be free from defects in materials
and workmanship under normal use and service.
3. dbx liability under this warranty is limited to repairing or, at our discretion, replacing defective materials that
show evidence of defect, provided the product is returned to dbx WITH RETURN AUTHORIZATION from the
factory, where all parts and labor will be covered up to a period of two years. A Return Authorization number
must be obtained from dbx by telephone. The company shall not be liable for any consequential damage as a
result of the product's use in any circuit or assembly.
4. dbx reserves the right to make changes in design or make additions to or improvements upon this product
without incurring any obligation to install the same additions or improvements on products previously manufac-
tured.
5. The foregoing is in lieu of all other warranties, expressed or implied, and dbx neither assumes nor authorizes
any person to assume on its behalf any obligation or liability in connection with the sale of this product. In no
event shall dbx or its dealers be liable for special or consequential damages or from any delay in the perfor-
mance of this warranty due to causes beyond their control.
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Digital Dynamics Processor
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Section 6: Appendices
