Chapter 4: Troubleshooting
28
N1512 Windowing Processor User Manual
Chapter 4: Troubleshooting
This chapter contains possible solutions to some common Windowing Processor issues. Should you encounter any problems not
covered by these guidelines, please contact technical support via email (
) or call 256.461.7143 x9900.
You can also visit our support webpage at
support.svsiav.com
.
Issues
Suggestions
The N1512 is routed to a Decoder, but the
Decoder is showing local play content.
• Is
Stream Output
enabled on the N1512?
• Does the N1512 have a Control IP address?
• Did you verify that no other devices have the same
Output Stream
number as the
N1512?
• Is the Decoder properly assigned to the output of the N1512?
• Is the network configured appropriately for N1000 AV traffic?
The N1512 is routed to a Decoder, but the
Decoder only shows four black screens.
• Are the source Encoders enabled?
• Do you have valid sources connected to all four U ports?
• Are the AV sources properly routed to windows of the N1512?
• Is the network configured appropriately for N1000 AV traffic?
• Did you assign unique IP addresses for each of the
U
ports? Guidelines for this setting
are outlined in
Configuring IP addresses (if needed) on page 14
.
Window appears black even though an
active Encoder stream is assigned to it.
Verify that the encryption
passwords match on all devices being used (Encoders,
Decoders and Windowing Processors). See the section
for
more information.
Window displays a portion of the default
background image.
Verify that the
Active
checkbox is enabled. See the section
for more information.
You cannot access the unit properties
after discovery.
Verify that the host PC has an IP address in the same range as the N1512. Double-click the
name of the unit to access its properties or use a web browser and access the unit via its
IP address.
The web page is not loading or displaying
correctly.
Retry using Firefox or Chrome (some versions of Internet Explorer are not supported).