32 TROUBLESHOOTING
TROUBLESHOOTING
If you experience any of the following difficulties while
using the system, use this troubleshooting guide to help
you remedy the problem. Should any problem persist,
consult your authorized Harman Kardon dealer.
No power.
• Is the power cord firmly plugged into the power
outlet?
• The system’s processor may require a reset. In this
event, unplug the player from the power outlet briefly
and then plug it in again.
No picture.
• Check that the system is connected correctly and
securely.
• The video cable may be damaged. Replace it with a
new one.
• Make sure the system is connected to a video input
on the TV (see page 12).
• Make sure the TV is turned on.
• Make sure the correct video input on the TV is
selected for viewing with this system.
There is no sound, or volume is very low.
• Check that the speakers and components are
connected correctly and securely.
• Make sure that you have selected the correct source
on the system.
• Press
MUTE
on the remote control, if the words
“MUTE ON” are blinking on the front-panel display.
• The protective circuitry has been activated because of
a short circuit. Turn off the system, eliminate the short
circuit problem and turn on the power again.
• An audio interconnect cable is damaged. Replace it
with a new one.
• The system is in pause mode or in slow-motion play
mode, or fast forward or fast reverse. Press
N
to
return to normal play mode.
• Check the speaker settings (see page 16).
The audio channels are reversed.
• Check that the speakers and components are
connected correctly and securely.
Severe hum or noise is heard.
• Check that the speakers and components are
connected securely.
• Check that the connecting cords are away from a
transformer or motor or fluorescent light.
• The audio plugs are dirty. Wipe them with a cloth
slightly moistened with alcohol.
• Clean the disc.
The surround effect is difficult to hear when you
are playing a Dolby Digital soundtrack.
• Check to see whether the Dolby Digital mode is
turned on properly; otherwise, unload and load the
disc again.
• Check the speaker connections.
• Depending on the DVD disc, the output signal may at
times be mono or stereo even if the soundtrack is
recorded in Dolby Digital format.
The sound comes from the center speaker only.
• Depending on the disc, sound may sometimes come
from the center speaker only. This also applies to
mono recordings (from disc or any analog source),
when Pro Logic mode is selected. This is normal.
No sound is heard from the center speaker.
• Adjust center speaker volume (see pages 16).
No sound or only very low volume from the rear
speakers.
• Adjust the rear speaker volume (see page 16).
Radio stations cannot be tuned in.
• Check that the antenna is connected correctly. Adjust
the antenna and connect an external antenna if
necessary.
• No stations have been preset.
• The tuner mode is not selected, select the Radio
mode.
The remote does not function.
• Remove any obstacles between the remote control
and the system.
• Move the remote control closer to the system.
• Point the remote control at the remote sensor on the
front panel.
• Replace all the batteries in the remote control with
new ones if they are weak.
• Check that the batteries are loaded correctly.
The disc does not play.
• There is no disc inside. (“
NO DISC
” appears
on the front-panel display and the TV screen.) Insert
a disc.
• Insert the disc correctly with the playback side facing
down on the disc tray.
• Clean the disc.
• The system cannot play certain disc types
(see page 3).
• DVD with wrong region code (see page 11).
Playback stops automatically.
• Some discs include an auto pause signal. When
playing such a disc, the system stops playback at the
signal.
Track Skip or Direct Select with numeric buttons,
Search, Slow-Motion Play, Repeat Play or Program
Play, etc., cannot be done.
• Depending on the DVD, some of the above operations
may not be available (playback control with DVD).
The audio language cannot be changed when you
play a DVD.
• Multilingual sound is not recorded on the DVD.
• Changing the language for the sound is prohibited on
the DVD.
The subtitle language cannot be changed when
you play a DVD.
• Multilingual subtitles are not recorded on the DVD.
• Changing the language for the subtitles is prohibited
on the DVD.
The subtitles cannot be turned off when you play
a DVD.
• Depending on the DVD, you may not be able to turn
the subtitles off.
The angles cannot be changed when you play
a DVD.
• Multi-angles are not recorded on most DVDs.
• Change the angles when the angle mark appears on
the TV screen.
• Changing the angles is prohibited on some DVDs.
Please also refer to the Troubleshooting guide
contained in the HKTS 7 owner’s manual if you
suspect a problem with the speakers.
32 TROUBLESHOOTING
20
HS100
Integrated Home Theater System
harman/kardon
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