Q
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15
GPS-910NA
EN
G
LI
SH
Problem/Symptom
Possible Solution
Unit does not turn on at all
Charge battery, check UNLOCK switch
Unit does not have a good GPS signal Make sure unit has a clear and
unobstructed view of the sky
Unit does not have songs/movies
Requires loading to SD card
Computer sees unit as “MTP Device”
Change preference in “Settings” menu
Screen is too bright or too dim
Adjust in “Settings” menu or press
rotary wheel on the right side
Volume is too low for navigation
prompts
Adjust volume using rotary wheel
on the right side or adjust volume of
navigation prompts in Volume Mixer
(Settings Menu)
Output level is low or distorted when
listening to headphones or when
using the line output
Increase media player volume in
Volume Mixer (Settings Menu)
Suction cup mount is loose
Reposition with moderate force
Screen is loose on mount
Make sure it is securely “clicked” into
place on both the bottom and back
Unit is unresponsive, won’t power off
Using a paper clip, press the reset
button on the right side of the
bottom panel
Unit does not show traffic
information
Check antenna connection. Activate
service.
Unit does not find the
Bluetooth®
phone or device
Ensure the device is enabled for
“discovery” or “pairing”.
Remote control knob is unresponsive
Try pressing the top, center and right
buttons simultaneously for 2 seconds,
then turn the outer ring until the
highlight bar moves. If the control
knob is still unresponsive, try a fresh
CR2032 type battery.
Troubleshooting
