The nations #1 manufacturer of hospital cribs
Home Care Warranty
Return Policy
Acceptance of returns on all new and unused equipment and parts is at the discretion of HARD
Manufacturing. The purchaser will be responsible for a restocking fee and the freight costs associated
with returning the equipment or item.
Replacement of any part under warranty is contingent upon the following:
1. The customer is to provide the serial number of the crib or bed as well as the serial number of the
defective or damaged part(s) if one exists. If the part is a mattress, the customer must supply the
serial number of the mattress as well as photos of both tags on the mattress.
2. The customer is to provide photos of the defective or damaged part.
3. The customer must, if requested by HARD Manufacturing, return the defective or damaged item for
inspection prepaid within 30 days of reporting the issue.
Maintenance
Placing cribs and youth beds in cart washers and/or the use of steam spray guns for disinfecting is
not recommended. Use a non-abrasive cleaning solution such as a mild detergent and thoroughly
dry all components of crib or bed prior to replacing the mattress on the unit. Solvents containing
alcohol, ammonia or other abrasives should be avoided. Failure to follow the suggested cleaning/dry-
ing instructions could lead to premature corrosion and require replacement of the mattress.
Expected Service Life of HARD Manufacturing Cribs or Beds is 9 years.
Five (5) year warranty
HARD Manufacturing will replace at no cost to the purchaser any expendable component such as,
but not limited, to mattresses, trigger assemblies, slide rods or slide rod components, crank
handles, Johns Hopkins handles, vinyl curtains, curtain rods, or IV components found to have a defect
in materials or workmanship within one (1) year from the date of purchase at our discretion.
One (1) year warranty
HARD Manufacturing will replace at no cost to the purchaser any motor, sta
ff
control or under
bed control box found to be defective within two (2) years from the date of purchase.
Electrical Components
Terms and Conditions of the Warranty Period
The warranty covers normal use of our cribs or youth beds. It does not cover damage or defects that
occur due to any of the following:
1. Abuse, misuse, mishandling and excessive wear by sta
ff
, patients or parents/caregivers.
2. Modi
fi
cations of the equipment including the electrical equipment. The covers should never be
removed on the motors, transformers, control boxes, scale controls or sta
ff
controls. Doing any type
of modi
fi
cation to our cribs or youth beds will void the warranty.
E
ff
ective 6/1/2017
Revised 2020.1 3.26.2020
HARD Manufacturing will replace at no cost to the purchaser any non-expendable component such
as the head and foot end assemblies, side assemblies or mattress platform found to have a defect in
materials or workmanship within
fi
ve (5) years from the date of purchase at our discretion.
