2 6
TROUBLESHOOTING CONT.
Issue
Possible Cause
Resolution
Fan noise coming from
the induction cooktop.
A cooling fan built into your
induction cooktop has come on
to prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction cooktop off.
This is normal and needs no action. Do
not switch the power to the induction
cooktop off at the wall while the fan is
running.
Pans do not become hot
and no light appears in
the display.
•
The induction cooktop cannot
detect the pan because it is not
suitable for induction cooking.
•
The induction cooktop cannot
detect the pan because it is too
small for the cooking zone or
not properly centered on it.
•
Use cookware suitable for induction
cooking. See section ‘Choosing the
right cookware’.
•
Centre the pan and make sure that its
base matches the size of the cooking
zone.
The induction cooktop
or a cooking zone has
turned itself off
unexpectedly, a tone
sounds and an error
code is displayed
(typically alternating
with one or two digits
in the cooking timer
display).
Technical fault.
Please note down the error letters
and numbers, switch the power to the
induction cooktop off at the wall, and
contact our Service team on 1300 11 HELP
(4357) as the ceramic plate temperature
sensor will require replacing.
NOTE:
If checking any of the the above causes are not easily resolved or you cannot resolve the fault by yourself:
•
Turn the cooktop off by pressing the “On/Off” button.
•
Switch off the appliance at the power outlet and remove the plug.
•
Call the Residentia Group support team on 1300 11 HELP (4357).