2 5
Troubleshooting
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
•
Turn the cooktop off by pressing the “On/Off” button.
•
Switch off the appliance at the power outlet and remove the plug.
•
Call the Residentia Group support team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section
below. There is also a self-help section online at https://support.residentiagroup.com.au/
Issue
Possible Cause
Resolution
The cooktop cannot be
turned on.
No power.
•
Make sure the induction cooktop is
connected to the power supply and
that it is switched on.
•
Check whether there is a power
outage in your home or area. If you’ve
checked everything and the problem
persists, call our Service team on 1300
11 HELP (4357)
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls using the lock button.
See section ‘Product Overview’ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the controls.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
The glass is being
scratched.
•
Rough-edged cookware.
•
Unsuitable, abrasive scourer or
cleaning products being used.
•
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’ in the Operation Instructions
section.
•
See ‘Maintenance and Cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not always indicate a fault.
The induction cooktop
makes a low humming
noise when used on a
high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise should
quieten down or disappear completely
when you decrease the heat setting.
