19
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The fan is noisy.
1. The blades are loose.
2. There is a cracked blade.
3. The wall control is not
compatible with the fan.
4. The outlet box is not secure.
5. The mounting bracket is not
secure.
1. Check and tighten all screws that
hold the fan blades to the blade
arms and the motor.
2. Replace the cracked blade.
3. Do not use a full range dimmer
switch to control the fan speed.
4. Ensure the outlet box is secured to
the building structure.
5. Ensure the mounting bracket is
secured to the outlet box and that
the screws are tight.
The fan operates
correctly, but the
lights are not
working.
1. The bulbs are not installed
correctly.
2. The light kit wire plugs are not
connected properly.
3. There is a faulty wire
connection.
1. Re-install the bulb(s).
2. Ensure the single-pin connectors in
the light kit are connected properly.
3.
Turn the power off and check all
connections at the ceiling outlet box.
Remote doesn’t
work.
1. LED indicator does not
illuminate when remote button is
pushed.
2. The remote control is not synced
with the fan’s receiver.
1. Replace the remote battery with a new
12-volt battery.
2.
Turn off the main power, then turn it
back on. Within 30 seconds, press and
hold the high and low speed buttons
on the remote at the same time for
5 seconds. The LED indicator will
flash 3 times, signaling a successful
synchronization. Once complete, the
fan will start on the low speed with the
light (if applicable) off.
