15
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The fan is noisy.
1. The blades are loose.
2. There is a cracked blade.
3. A wall control is not
compatible with the fan.
4. The outlet box is not secure.
5. The mounting bracket is not
secure.
1. Check and tighten all screws that hold the
fan blades to the blade arms and the motor.
2. Replace the cracked blade.
3. Do not connect fan to wall control.
4. Ensure the ceiling outlet box is secured to
the building structure.
5. Ensure the mounting bracket is secured to
the outlet box and that the screws are tight.
Remote control
does not work.
1. Power surge may have
cleared memory and remote
needs to be re-synced to the
receiver.
2. Battery in remote control
needs to be replaced.
3. Interface from another remote.
1. After installation is complete, switch the
power off and back on again. Within 30
seconds, press and hold the “LEARN”
button, located in the battery compartment,
for 5 seconds. Fan will turn on at low speed
and light off. This confirms that the SMART
SYNC is active.
2. Insert new 12V battery in battery
compartment of the remote control (see
page 12).
3. If there are several fans in proximity, turn
power off to other fans and re-sync the
remote (see Corrective Action 1 above).
