Troubleshooting
Malfunctions can occur in all electrical appliances. This does not necessarily mean
there is a defect in the appliance. For this reason, please check the tables to see if you
can correct the malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. This may
put your own and future users’ lives at risk. Only authorised specialists are allowed to
carry out this repair work.
Troubleshooting table
Problem
Possible cause
Solutions, tips, explanations
Compressor is off. No electricity to socket.
Check the socket with another appliance.
Mains plug is loose.
Check the tightness of the mains plug.
Appliance is switched off.
Switch the appliance (see “Switching on”
on page EN-13) on.
Desired temperature has
been reached.
Further cooling not required. When the
inside temperature rises, the compressor
automatically switches on.
The appliance
cools too quickly.
Temperature has been set
too low.
Select a higher setting (see “Setting the
freezing temperature” on page EN-16).
The appliance
doesn’t cool
sufficiently.
Temperature has been set
too high.
Select a lower setting (see “Setting the
freezing temperature” on page EN-16).
Door not tightly closed or
door seal is not completely
tight.
Check the door seals (see “Checking and
cleaning the door seals” on page EN-19).
The appliance is near a heat
source.
Place insulation plate between the
appliances or change location.
Food has been stored warm. Only store cooled foods.
Too many goods frozen.
Adhere to the maximum freezing capacity
of the appliance. The maximum freezing
capacity in the event of a fault is shown on
the appliance’s type plate.
Ambient temperature too low
or too high.
Adjust ambient temperature (see “Intended
use” on page EN-4).
Compressor seems
defective.
Set the temperature to “–24 °C”. Activate
the “Quick freezing” function (see “Quick
freezing” on page EN-16). If the compressor
does not switch on within an hour,
please contact our service centre (see
page EN-30).
Troubleshooting
Page EN-28
