Troubleshooting table
Page GB-25
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a defect
in the appliance. For this reason, please check the tables to see if you can correct the malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users’ lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem
Possible cause
Solutions, tips, explanations
Compressor off, in-
terior light off.
No electricity to socket.
Check the socket with another appliance.
Mains plug is loose.
Check the tightness of the mains plug.
Compressor off, in-
terior light on.
Temperature controller (7)
is set to “0”.
Turn the temperature controller to a higher
position (see „Setting the temperature“ on
page GB-11).
Desired temperature has
been reached.
Further cooling not required. When the
inside temperature rises, the compressor
automatically turns on.
Appliance cools too
quickly.
The temperature controller
(7) is set too high.
Select a lower setting (see „Setting the tem-
perature“ on page GB-11).
The appliance
doesn’t cool suffi-
ciently.
The temperature controller
(7) is set too low.
Select a higher setting (see „Setting the tem-
perature“ on page GB-11).
Door not tightly closed or door
seal is not completely tight.
See “Checking and cleaning the door
seals” on page GB-16.
The appliance is near a
heat source.
Place insulation plate between the appli-
ances or change location.
Food has been stored
warm.
Only store cooled foods.
Too many goods frozen.
Freeze a maximum of 2 kg at any one
time.
Ambient temperature is too
low or too high.
Adjust the ambient temperature to the climate
category (see „Product fiche concerning Reg-
ulation (EU) No 1060/20109“ on page GB-28).
Compressor seems defec-
tive.
Set the temperature controller to “7”. If the
compressor does not switch on within an
hour, please contact our service centre (see
page GB-26).
Appliance is mak-
ing a noise.
Operating noises are func-
tional and are not a sign of
malfunction.
Humming: Refrigeration unit is running.
Flowing noise: Refrigerant is flowing through
the pipes.
Clicking: Compressor is switching on or off.
Disturbing noises.
Check the installation and re-adjust if nec-
essary.
Water has accumu-
lated in the bottom
of the refrigerator.
Defrost drain (4) is blocked. Unblock the defrost drain using the en-
closed cleaning rod.
Содержание HEKS 14454GA2
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