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Our Service Centre
Page EN-27
Advice, order and complaint
Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during transport,
– you have questions about your appliance,
– a malfunction cannot be rectified using the
troubleshooting table,
– you would like to order further accessories.
Our Service Centre
Repairs and spare parts
Customers in Germany
– Please contact our technical service:
Phone: +49 (0) 40 36 03 31 50
Customers in Austria
– Please contact your mail order company’s
customer service centre or product advice
centre.
In order for us to help you quickly, please tell us:
Name of appliance
Model
Order number
Hanseatic Built-in fridge-freezer combination
HEKK 17754A2
375 546
Please note:
You are responsible for the condition of the appliance and its proper use in the
household. If you call out for customer service due to an operating error, you will incur charges,
even during the guarantee/warranty period. Damage resulting from non-compliance with this
manual unfortunately cannot be recognised.