Troubleshooting table Page EN-27
Problem
Possible cause
Solutions, tips
Appliance
switches
itself off.
Overheat protection
triggered.
Pull the mains plug out of the
socket. Clean the dirty motor
protection filter or replace it with
a new one. Clear blockages in
nozzles, telescopic tube or the
suction hose. Let the appliance
cool down for at least half an hour
before switching it on again.
Suction
force is
weak.
Suction channel is
blocked.
Switch off the appliance and
pull out the mains plug from
the socket. Clear blockages in
nozzles, telescopic tube or the
suction hose.
Setting for the suction
force set too low.
Rotate the suction force control
unit (4) towards “max”.
Dust bag is not
positioned correctly.
Insert the dust bag correctly.
Dust bag is full.
Change the dust bag.
Brush / nozzle is not
positioned correctly.
Position the brush / nozzle
correctly.
Filters are inserted
incorrectly or are
contaminated.
Insert the filter correctly or clean/
replace it with a new one.
Air by-pass vent is
open.
Close the air by-pass vent.
Dust is
escaping
from the
appliance.
Filters are inserted
incorrectly or are
defective.
Insert the filter correctly or
replace it with a new one.
In rare cases this can make a whistling noise initially. This is not a
malfunction and stops after a while.
