Page EN-38
Troubleshooting table
Malfunction
Problem
Possible causes
Solutions, tips
During the wash
cycle, no water
can be seen in the
drum through the
glass panel.
This is not an error. The water is at the bottom of the drum.
Loading door won’t
open after the
wash cycle has fin-
ished.
This is not an error. The opening mechanism contains a safety device
that keeps the loading door closed another 2 minutes or so after the
wash cycle has finished.
Error code E01
Loading door is not closed.
Close loading door properly.
If the problem persists, please con-
tact our Service department (see
page EN-39).
Error code E02
Water level in the appliance is
lower than the heating coil.
The water pressure, to which the appli-
ance is connected may be too low or
the valve may be closed.
If necessary, open the valve com-
pletely. If the problem persists, please
contact our Service department (see
page EN-39).
Error code E03
Pump is faulty or lint trap is
clogged.
Clean lint trap (see page EN-29). If the
problem persists, please contact our
Service department (see page EN-39).
Error code E04
Too much water in the appli-
ance.
The appliance is automatically pumping
water away. After draining, switch off
the appliance, pull the mains plug out of
the socket and close the valve. Please
contact our Service department (see
page EN-39).
Error code E09
Problem with power supply
Please contact our Service department
(see page EN-39).
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