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Assistive listening devices
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aids may
have a telecoil option that can help you listen in
public places equipped with telecoil compatible
assistive listening devices such as a loop
system. When you see this symbol, a
loop system is present and may be
compatible with your hearing aids.
Please contact your hearing care professional for
more information on loop systems.
Cause
Possible remedy
Issue: no sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing care
professional
Battery upside down
Insert battery according
to battery symbol inside
battery door
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
Plugged microphones
Consult your hearing care
professional
Troubleshooting guide
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