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Hansgrohe, Inc.  1490 Bluegrass Lakes Parkway  Alpharetta, GA  30004

Tel. 800-334-0455  Fax 770-889-1783

www.hansgrohe-usa.com

This warranty is limited to products manufactured by Hansgrohe, 
Inc. (“Hansgrohe”) that are purchased by a consumer in the United 
States or Canada after March 1, 1996, and installed in either the 
United States or in Canada.

WHO IS COVERED BY THE WARRANTY

This limited warranty extends to the original purchaser only. This 
warranty is non-transferable. Hansgrohe neither assumes nor 
authorizes any person to create for it any other obligation or liability 
in connection with this product.

LENGTH OF WARRANTY

If you are a consumer who purchased the product for use primarily 
for personal, family or household purposes, this limited warranty 
starts on the date of purchase and extends for as long as you own 
the product and the home in which the product is originally installed. 
If you purchased the product for use primarily for any other purpose, 
including, without limitation, a commercial purpose, this limited 
warranty starts on the date of purchase and extends (i) for 1 year, 
with respect to Hansgrohe and Commercial products, and (ii) for 
5 years, with respect to Axor products. The Rubbed Bronze finish is 
subject to a 3-year limited warranty starting on the date of purchase.

WHAT IS COVERED BY THE WARRANTY

This limited warranty covers only your Hansgrohe manufactured 
product. Hansgrohe warrants this product against defects in material 
or workmanship as follows:

Hansgrohe will replace at no charge for parts only or, 
at its option, replace any product or part of the product 
that proves defective because of improper workmanship 
and/or material, under normal installation, use, service 
and maintenance. If Hansgrohe is unable to provide a 
replacement and repair is not practical or cannot be made in 
timely fashion, Hansgrohe may elect to refund the purchase 
price in exchange for the return of the product. REPAIR OR 
REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, 
REFUND OF THE PURCHASE PRICE) AS PROVIDED 
UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE 
REMEDY OF THE PURCHASER.

WHAT IS NOT COVERED BY THE WARRANTY

A.  Conditions, malfunctions or damage not resulting from 

defects in material or workmanship.

B.  Conditions, malfunctions or damage resulting from (1) 

normal wear and tear, improper installation, improper 
maintenance, misuse, abuse, negligence, accident or 
alteration; (2) the use of abrasive or caustic cleaning agents 
or “no-rinse” cleaning products, or the use of the product 
in any manner contrary to the product instructions; or (3) 

conditions in the home such as excessive water pressure 
or corrosion.

C.  Labor and other expenses for disconnection, deinstallation, 

or return of the product for warranty service (including but 
not limited to proper packaging and shipping costs), or for 
installation or reinstallation of the product.

D.  Accessories, connected materials and products, or related 

products not manufactured by Hansgrohe.

E. 

Any Hansgrohe or Axor product sold for display purposes.

HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR 
ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR 
CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH 
OF THIS LIMITED WARRANTY.

Some provinces and some states do not allow the exclusion or 
limitation of incidental or consequential damages, so the above 
limitation or exclusion may not apply to you.

TO OBTAIN WARRANTY PARTS OR INFORMATION

Contact your Hansgrohe retailer, or contact Technical Service at:

Hansgrohe, Inc.

1492 Bluegrass Lakes Parkway

Alpharetta, GA 30004

Toll-free 800-334-0455

In requesting warranty service, you will need to provide:

1. 

The sales receipt or other evidence of the date and place 
of purchase.

2.  A description of the problem.
3.  Delivery of the product or the defective part, postage 

prepaid and carefully packed and insured, to:

Hansgrohe, Inc.

1492 Bluegrass Lakes Parkway

Alpharetta, GA 30004

Toll-free 800-334-0455

When warranty service is completed, any repaired or replacement 
product or part will be returned to you postage prepaid. REVISED 
MAY 1, 2016.

PRODUCT INSTRUCTIONS AND QUESTIONS

Upon purchase or prior to installation, please carefully inspect 
your Hansgrohe product for any damage or visible defect. Prior 
to installing, always carefully study the enclosed instructions on the 
proper installation and the care and maintenance of this product. 
If you have questions at any time about the use, installation or 
performance of your Hansgrohe product, or this warranty, please 
write us or call us toll-free at 800-334-0455.

Limited Consumer Warranty 

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