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This warranty is limited to products manufactured by Hansgrohe, Inc.
that are purchased by a consumer in the United States or Canada after
March 1, 1996, and installed in either the United States or in Canada.
WHO IS COVERED BY THE WARRANT Y
This limited warranty extends to the original purchaser only. This warranty
is non-transferable. Hansgrohe, Inc. neither assumes nor authorizes any
person to create for it any other obligation or liability in connection with
this product.
LENGTH OF WARRANT Y
If you are a consumer who purchased the product for use primarily for
personal, family or household purposes, this limited warranty starts on the
date of purchase and extends for as long as you own the product and
the home in which the product is originally installed. If you purchased the
product for use primarily for any other purpose, including, without limitation,
a commercial purpose, this limited warranty starts on the date of purchase
and extends (i) for 1 year, with respect to hansgrohe brand products and
commercial products, and (ii) for 5 years, with respect to AXOR products.
The Rubbed Bronze finish is subject to a 3-year limited warranty starting
on the date of purchase.
WHAT IS COVERED BY THE WARRANT Y
This limited warranty covers only your manufactured product. Hansgrohe,
Inc. warrants this product against defects in material or workmanship
as follows:
Hansgrohe, Inc. will replace at no charge for parts only
or, at its option, replace any product or part of the product
that proves defective because of improper workmanship
and/or material, under normal installation, use, service
and maintenance. If Hansgrohe, Inc. is unable to provide
a replacement and repair is not practical or cannot be
made in timely fashion, Hansgrohe, Inc. may elect to
refund the purchase price in exchange for the return of
the product. REPAIR OR REPLACEMENT (OR, IN LIMITED
CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE)
AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE
EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANT Y
A. Conditions, malfunctions or damage not resulting from defects in
material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear
and tear, improper installation, improper maintenance, misuse,
abuse, negligence, accident or alteration; (2) the use of abrasive
or caustic cleaning agents or “no-rinse” cleaning products, or the
use of the product in any manner contrary to the product instructions;
or (3) conditions in the home such as excessive water pressure or
corrosion.
C. Labor and other expenses for disconnection, deinstallation, or
return of the product for warranty service (including but not limited
to proper packaging and shipping costs), or for installation or
reinstallation of the product.
D. Accessories, connected materials and products, or related products
not manufactured by Hansgrohe, Inc.
E. Any hansgrohe or AXOR product sold for display purposes.
F.
Custom products are non-returnable and cannot be cancelled
upon receipt of order confirmation sent from Hansgrohe, Inc.
HANSGROHE, INC. SHALL NOT BE LIABLE TO PURCHASER
OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS
LIMITED WARRANTY.
S o m e p ro v i n c e s a n d s o m e s t a t e s d o n o t a l l o w t h e
exc l u s i o n o r l i m i t a t i o n o f i n c i d e n t a l o r c o n s e q u e n t i a l
damages, so the above limitation or exclusion may not apply
to you.
TO OBTAIN WARRANT Y PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of
purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid and
carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or replacement product
or part will be returned to you postage prepaid. REVISED MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your product
for any damage or visible defect. Prior to installing, always
carefully study the enclosed instructions on the proper installation and the
care and maintenance of this product. If you have questions at any time
about the use, installation or performance of your product, or the Limited
Warranty, please write us or call us toll-free at 800-334-0455.
L I M I T E D C O N S U M E R W A R R A N T Y
