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H A N S G R O H E , I N C . L I M I T E D WA R R A N T Y
Offering our customers the highest quality at all times is a funda-
mental part of the Hansgrohe, Inc. company philosophy. We of-
fer consumers a limited warranty on our hansgrohe
®
and AXOR
®
branded products.
This warranty is limited to products manufactured by Hansgrohe, Inc.
that are purchased from a Hansgrohe, Inc. authorized seller by a
consumer in the United States or Canada after September 1, 2019,
and installed in either the United States or in Canada.
WARRANTY
Hansgrohe, Inc. warrants to the original consumer purchaser that
hansgrohe and AXOR products will be free from defects in material
and workmanship for as long as the original consumer purchaser
owns both the product and the home in which the product was origi-
nally installed. For commercial purchasers, the warranty period is (a)
one (1) year for hansgrohe products and (b) five (5) years for AXOR
products, in each case from the date of purchase. The warranty
period for products in the Rubbed Bronze, Matte Black and Matte
White finishes are three (3) years from the date of purchase. This
warranty is non-transferable.
WHAT WE WILL DO
Hansgrohe, Inc., at its option, will replace any product or part of the
product that proves defective in workmanship and/ or material, un-
der normal installation, use, service and maintenance. If Hansgrohe,
Inc. is unable to provide a replacement part or product and repair is
not practical or cannot be made in timely fashion, Hansgrohe, Inc.
may elect to refund the purchase price in exchange for the return of
the defective product. REPAIR OR REPLACEMENT (OR, IN LIMITED
CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS
PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
Because Hansgrohe, Inc. is unable to control the quality of hans-
grohe or AXOR products sold by unauthorized sellers, unless oth-
erwise prohibited by law, this warranty does not cover hansgrohe
or AXOR products purchased from unauthorized sellers. Authorized
sellers can be found on hansgrohe and AXOR branded websites.
Labor and other expenses for disconnection, deinstallation, or return
of the product for warranty service (including but not limited to prop-
er packaging and shipping costs), or for installation or reinstallation
of the product are not covered by this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the product
resulting from
• reasonable wear and tear
• outdoor use
• misuse (including use of the product for an unintended
application)
• freezing water
• excessive water pressure
• pipe corrosion in the home in which the product is
installed
• abuse, neglect or improper or incorrectly performed
installation, maintenance or repair, including the use of
abrasive or caustic cleaning agents or “no-rinse” clean-
ing products.
This warranty does not cover: (i) accessories, connected materials
and products, or related products not manufactured by Hansgrohe,
Inc. (ii) any hansgrohe or AXOR product sold for display purposes
or (iii) hansgrohe or AXOR products purchased from unauthorized
sellers.
WHAT YOU MUST DO TO OBTAIN WARRANTY
SERVICE OR INFORMATION
Contact your retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of
purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid
and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
When warranty service is completed, any repaired or replacement
product or part will be returned to you postage prepaid.
REVISED SEPTEMBER 1, 2019.
LIMITATION ON DURATION OF IMPLIED WARRANTIES: Some
States do not allow limitations on how long an implied warranty
lasts, so the below limitations may not apply to you. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR
PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE
DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.
LIMITATION OF SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES: Some States do not allow the exclusion or limitation
of incidental or consequential damages, so the below limitations
and exclusions may not apply to you. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT
COVER, AND HANSGROHE, INC. SHALL NOT BE LIABLE FOR,
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
(INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL
OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH
OF CONTRACT, TORT, OR OTHERWISE. HANSGROHE, INC.
SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE PRODUCT
