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Limited Consumer Warranty
This warranty is limited to products manufactured by
Hansgrohe, Inc. (“Hansgrohe”) that are purchased by
a consumer in the United States or Canada after March
1, 1996, and installed in either the United States or in
Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser
only. This warranty is non-transferable. Hansgrohe neither
assumes nor authorizes any person to create for it any
other obligation or liability in connection with this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use
primarily for personal, family or household purposes, this
limited warranty starts on the date of purchase and extends
for as long as you own the product and the home in which
the product is originally installed. If you purchased the
product for use primarily for any other purpose, including,
without limitation, a commercial purpose, this limited
warranty starts on the date of purchase and extends (i)
for 1 year, with respect to Hansgrohe and Commercial
products, and (ii) for 5 years, with respect to Axor products.
The Rubbed Bronze finish is subject to a 3-year limited
warranty starting on the date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your Hansgrohe
manufactured product. Hansgrohe warrants this product
against defects in material or workmanship as follows:
Hansgrohe will replace at no charge for parts
only or, at its option, replace any product or part
of the product that proves defective because of
improper workmanship and/or material, under
normal installation, use, service and maintenance.
If Hansgrohe is unable to provide a replacement
and repair is not practical or cannot be made in
timely fashion, Hansgrohe may elect to refund
the purchase price in exchange for the return of
the product. REPAIR OR REPLACEMENT (OR, IN
LIMITED CIRCUMSTANCES, REFUND OF THE
PURCHASE PRICE) AS PROVIDED UNDER THIS
LIMITED WARRANTY IS THE EXCLUSIVE REMEDY
OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting
from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from
(1) normal wear and tear, improper installation,
improper maintenance, misuse, abuse, negligence,
accident or alteration; (2) the use of abrasive or
caustic cleaning agents or “no-rinse” cleaning
products, or the use of the product in any manner
contrary to the product instructions; or (3) conditions
in the home such as excessive water pressure or
corrosion.
C. Labor and other expenses for disconnection,
deinstallation, or return of the product for warranty
service (including but not limited to proper
packaging and shipping costs), or for installation
or reinstallation of the product.
D. Accessories, connected materials and products, or
related products not manufactured by Hansgrohe.
E. Any Hansgrohe or Axor product sold for display
purposes.
HANSGROHE SHALL NOT BE LIABLE TO
PURCHASER OR ANY OTHER PERSON FOR ANY
INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, ARISING OUT OF BREACH OF THIS
LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion
or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical
Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and
place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage
prepaid and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or
replacement product or part will be returned to you postage
prepaid. REVISED MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully
inspect your Hansgrohe product for any damage or
visible defect. Prior to installing, always carefully study the
enclosed instructions on the proper installation and the care
and maintenance of this product. If you have questions at
any time about the use, installation or performance of your
Hansgrohe product, or this warranty, please write us or call
us toll-free at 800-334-0455.
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