Post-Sales Service
Q: How do I contact Hannspree Customer Service?
A: You can reach Hannspree Customer Service via:
Service hotline:
1-300-HANNSPREE (1-300-426677) for Australian resident
0-800-HANNSPREE (0-800-426677) for New Zealand resident
Web site:
http://auservice.hannspree.net
for Australian resident
http://nzservice.hannspree.net
for New Zealand resident
Q: My product was damaged during installation. What can I do?
A: The limited warranty does not cover damages to the product from faulty or improper
installation or mishandling. However, please contact our Customer Service Center. Our
Customer Service Agents will be very happy to help you in determining whether the
required repairs are covered by the limited warranty and in obtaining the necessary
repairs.
Q: My product may need repairs. Where can I take it?
A: Please contact our Customer Service Center. Our Customer Service Agents will help
you conduct simple troubleshooting and fix minor problems. If your product needs repair,
we will arrange service for you. If the repair is not covered under warranty, we will
explain the repair process and costs in advance before the repair.
Q: How long will it take to repair? How do I check the repair status of my Hannspree
product?
A: In most cases it will take between five to ten business days starting from the date we
receive your product. To minimize the inconvenience during the repair, our Customer
Service Agents will keep you informed of the repair status. You may also contact our
Customer Service Center or make an inquiry on our Web site at any stage of the
process.
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