Hampton GCi60-2 Cast Pellet Insert Owner's Manual
16
WARRANTY
Revision Date: February 2019
Regency Pellet Products Warranty
Limited Lifetime Warranty
FPI Fireplace Products International Ltd. (for Canadian customers) and Fireplace Products U.S., Inc. (for U.S.
customers) (collectively referred to herein as “FPI”) extends this Limited Lifetime Warranty to the original
purchaser of this appliance provided the product remains in the original place of installation. The items covered by
this limited warranty and the period of such coverage is set forth in the table below.
Some conditions apply (see below).
The policy is not transferable, amendable or negotiable under any circumstances.
Pellet Products
Warranty Coverage for Components
and labor is as follows:
Component
Coverage
7 years
2 years
Labour Coverage
(Years)
Firebox/Heat exchanger
2
Surrounds, castings, door assembly.
2
Burn Pot, Log sets, Firebox panels,
2
Ceramic Glass ( Thermal Breakage)
2
Pedestals, legs
2
Burn Pot Liner
2
Agitator
2
Auger Motor, Combustion blower,
Convection blower
2
Wiring, all switches, Wiring harness,
Power cords
2
Circuit boards, Circuit board ribbon
cable
2
Vacuum switch, Ignitor, Air pump,
Temperature sensors, Wall
thermostat
2
Auger
2
Circuit Board Decals
Hopper Rails/ Baffle
2
Conditions:
Warranty protects against defect in manufacture or FPI factory assembled components only, unless herein
specified otherwise.
Any part(s) found to be defective during the warranty period as outlined above will be repaired or replaced at FPI’s
option through an accredited distributor, dealer or pre-approved and assigned agent provided that the defective
part is returned to the distributor, dealer or agent for inspection if requested by FPI. Alternatively, FPI may at its
own discretion fully discharge all of its obligations under the warranty by refunding the verified purchase price of
the product to the original purchaser. The purchase price must be confirmed by the original Bill of Sale.
The authorized selling dealer, or an alternative authorized FPI dealer if pre-approved by FPI, is responsible for all
in-field diagnosis and service work related to all warranty claims. FPI is not responsible for results or costs of
workmanship of unauthorized FPI dealers or agents in the negligence of their service work.
At all times FPI reserves the right to inspect reported complaints on location in the field claimed to be defective
prior to processing or authorizing of any claim. Failure to allow this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof
of purchase by you). All claims must be complete and provide full details as requested by FPI to receive
consideration for evaluation. Incomplete claims may be rejected.
