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HOMEDEPOT.COM
Please contact 01-800-004-6633 for further assistance.
Troubleshooting
Problem
Possible Cause
Solution
LEDs do not light up.
Batteries are not completely
charged.
Charge batteries by either the putting the solar panel (either
attached to the umbrella or detached) in direct sunlight for
approximately 8-10 hours.
If charging the solar panel while attached to the umbrella,
make sure the switch on the pole is in the “Off” position.
Batteries are in need of
replacement.
Replace with new
batteries.
See the Maintenance section on
pages 7 and 8.
The solar panel is not plugged
into the umbrella.
Make sure plug is secure in the solar panel socket (See
instructions “Connect Solar Panel” -step 1 and 2).
The light switch is not in the
“On” position.
Move light switch to the “On” position. See Operation Step 2
on page 6.
A whole rib’s LEDs do not work.
The rib’s internal connection
is bad.
Contact our customer service at 01 800 004 6633.
The umbrella does not close.
Umbrella top is at a tilt
position.
Adjust the top of the umbrella to be in the upright position and
then to close the umbrella. See Operation Step 2 on page 6.
The crank does not click and the
canopy does not move up when turning
the crank handle in the open direction.
The rope is loose and needs
to be wound around the crank
shaft and stretched.
Keep turning the crank handle in the open direction several
turns to wind and stretch the rope until the canopy moves up.
The crank becomes too hard to crank.
The rope has come off the
pulley.
Slack the rope and put it back onto the pulley.
Solution
Bluetooth fails to match.
Check if the speaker is in searching status, or turn on the Bluetooth speaker again.
The volume is too low or there is audio
distortion.
Check the volume of Bluetooth devices and adjust to a suitable volume.
Charge the battery.
The music does not play smoothly.
Check if the Bluetooth device is beyond 5 meters or some obstacle exist between the
speaker and device.
The Bluetooth status light does not
work.
The battery has no power and needs to be fully charged.
Turn on the Bluetooth Speaker again.
