12
Troubleshooting
PROBLEM
PROBABLE CAUSE/SOLUTION
Coffee tastes bad.
• Coffee maker needs cleaning. See Care and Cleaning on page 10.
• Coffee ground too coarsely or too finely. Set coffee grinder to automatic drip grind.
• Poor coffee quality and freshness.
• Poor water quality. Use filtered or bottled water.
Water on counter under
unit.
• Overfilled water reservoir. Also check cup used to fill reservoir. Some mugs/cups do not pour
cleanly and can dribble water down the side of the cup and onto counter.
Coffee maker will not
brew.
• Make sure you have allowed for the 2 minutes of cool-down time.
• Check for water in water reservoir. If there is no water in the reservoir and the brew button is
pushed, the unit will not brew.
• Piercing nozzle is clogged. Follow cleaning piercing nozzle instructions on page 11.
Coffee overflows from
brew basket.
• Use removable holder for ground coffee.
• Use a lesser amount of ground coffee.
• When using whole bean coffee, a standard automatic drip coffee grind will yield best results.
Be careful not to overgrind, since very finely ground coffee can cause overflow in this unit.
Coffee overflows from
mug or travel mug.
• To prevent coffee overflowing from a mug/travel mug, use the same mug/travel mug to brew into
that was used to fill the water reservoir. Do not add more than 10 ounces (296 ml) of water.
Water remaining in
reservoir.
• Added too much water. Remove single-serve pack and replace brew basket. Repeat brewing
cycle.
Noise or steam at the
end of brew cycle.
• Reduce amount of water in reservoir.
• Brew a different type of single-serve pack.
