10
Troubleshooting
PROBLEM
Cooktop does not
work after being
turned on.
Control panel does
not work when
buttons are pressed.
Cooktop keeps
beeping.
Error code E0, E4,
E5, E7, or E8 when
cooktop display
flashes an Error
Code.
Error code E1 when
cooktop display
flashes an Error
Code.
Error code E2 or E3
when cooktop
display flashes an
Error Code.
Error code E6 when
cooktop is turned off.
PROBABLE CAUSE
•
LOCK
has been set. Make sure cooktop is unlocked.
• Buttons are being pressed too hard—they only need to be touched to operate.
• Cooktop not plugged in. Plug cooktop into wall outlet. Repeat start process in “Using the Cooktop”
section on page 6.
• Cookware not in center of cooking zone.
•
LOCK
has been set. Make sure cooktop is unlocked.
• Cookware not induction-compatible. Make sure to use compatible cookware. See “Selecting the Right
Cookware” section on page 5.
• Cooktop is defective. Do not attempt to repair. Contact Customer Service at 800-851-8900.
• Blocked airflow. Cooktop must be at least 1-inch (2.5 cm) away from wall or other obstructions.
• There may be too many appliances in the same outlet. Plug into wall outlet with no other appliances.
• Cookware heated too long. Remove cookware to cool. Repeat start process in “Using the Cooktop”
section on page 6.
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