35
Appendix D –Troubleshooting Guide
Problem
Possible Solutions
1
No laser beam
•
Ensure laser is powered on and check switch. If LED on front of laser is dim, the battery is
probably low. If LED is bright, diode has probably failed.
•
Plug in the A/C adapter as the battery might be dead.
•
Check for switch damage. If you don’t feel a click, chances are the switch is damaged and
will need to be replaced.
2
Beam is not round (use
white paper to see beam)
•
Clean laser optics with alcohol.
•
Ensure optics are not scratched or cracked.
3
Beam has satellites (use
white paper to see beam)
•
Clean laser optics with alcohol. Use Q-tips and only swipe in one direction, one time. Then
use a new Q-tip or cotton swab.
•
Ensure optics are not scratched or cracked.
4
"---" shown in software
target display
•
Software does not see the computer interface. Check target connections.
•
Check cable connections.
•
Ensure target is connected to R-358.
•
Ensure R-358 is fully charged. The R-358 takes 3-5 minutes to show a connection to the
software when battery is fully charged.
•
Check connectors for broken pins or wires in connectors.
•
Ensure that ACTUAL TARGETS is selected under the DATA SOURCE tab in TARGET
SETUP.
•
Check for kinks in the cables.
•
Extremely bright light shining on the face of the target may cause the display to go blank.
5
OFF TGT shows in target
display
•
The software sees the R-358 Interface, but the target does not detect the laser beam.
•
Check target connection.
•
Ensure target is connected to R-358.
•
Check connectors for broken pins or wires.
•
Check for kinks in the cables.
•
Ensure laser is powered on.
•
Ensure laser beam is bright (use white paper to see beam).
•
Ensure the beam is hitting the center of the target window.
•
Ensure the target angle is not too severe. The angular range of the T-261A is somewhat
limited, so the angle of the target must be within ± 0.5 degrees.
6
Numbers in the target
display “jump”
•
In TARGET SETUP, ensure that ACTUAL TARGETS (not RANDOM DATA) is chosen
under the DATA SOURCE tab.
7
Numbers in target display
are noisy (jump up/down by
more than 0.002 mm in 2
m)
•
Check for vibration (turn off machine).
•
Check for warm or cold air (relative to ambient temperature) blowing between laser and
targets.
•
Some A/C power chargers for laptops are noisy and can cause noise in the measurements.
Try unplugging computer.
•
Check laser and target mounting setups to ensure tight clamp.
•
Increase data averaging in software.
8
Software crashes when
loading
•
Ensure USB/serial converter cable is connected to the laptop.
9
Either no negative or
positive readings are
displayed
•
Check for broken wires or pins pushed out of target connectors. If so, target will probably
need repairs. Try moving the cable around. If this changes the readings the cable is
damaged and needs repair.
•
Ensure the screws on target connector are tightened on the R-358.
10
Very odd results display
•
Make sure the screws on target connector are tightened on the R-358.
11
Live readings do not
display in Spindle8
Software
•
Open the Windows Control Panel and select the
DISPLAY
icon. Click the
APPEARANCE
tab. Ensure that the Color Scheme is set to
DEFAULT (blue)
.
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