UHBX-8X
17
i.
If you are experiencing periodic video dropouts (where the screen goes
blank for a few seconds every once in a while), try the following steps:
o
Use a better twisted pair cable (23 Gage Shielded Cat6, or augmented
Cat6
o
If your receiver supports Long Reach mode, set the mode to Long Reach
(see steps d and e). We recommend doing this even if the cable length is
less than 100 meters since in long reach mode the data rate in the UTP
cable is much lower than in normal mode and hence the signal is less
susceptible to ground noise, interference (be it electromagnetic, radio
frequency, or static discharge), or quality of the UTP cable.
o
Set the color depth of your source video to 8 bits (disable deep color), or
lower the resolution.
o
Change the output mode of your sourcce from YCbCr 4:4:4 to 4:2:2
If you are still not able to get the system working properly, contact Hall
Research support (preferably via email or the form on support page of
www.hallresearch .com) with a detailed description of the issue and the
troubleshooting steps you have taken.
Do not open or try to repair the unit yourself as this will void your warranty.
To return the extender for repair, you must contact HR Support at 714-641-
6607 or via email or web. To ship the unit back for repair, make sure to obtain
a Return Material Authorization (RMA) number.
