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Hakki Pilke 38 Pro
Translation
Version 3
10.
Guarantee terms
“Guarantee terms come into force when registered as a customer on the extranet service on our website.”
The guarantee is valid for the original buyer for 12 months, starting from the date of purchase, but for no
more than 1,000 operating hours. In guarantee matters, always contact the machine’s seller before
undertaking any procedures.
A guarantee claim must be issued to the seller in writing
immediately
upon discovery of a defect. If the defect
concerns a damaged part or component, please send a photograph of the damaged part or component to the
seller, if possible, so the fault can be identified. When submitting a guarantee claim, the buyer must always
include the type and serial number of the machine in the claim and present a receipt that includes the date of
purchase. Guarantee claims must be submitted to an authorised retailer.
The guarantee covers
Parts damaged in normal use due to faults in the material or workmanship.
Reasonable repair expenses in accordance with the agreement between the seller or buyer and the
manufacturer. Faulty parts will be replaced with new ones. A faulty part or parts replaced due to a
material fault must be returned to the manufacturer via the retailer.
The guarantee does not cover
Damage caused by normal wear and tear (such as blades and belts), improper use or use contrary to
the instruction manual.
Damage caused by negligence of maintenance or storage procedures detailed in the instruction
manual.
Damage caused during transport.
Cutting blades, V-belts and oil as well as normal adjustment, care, maintenance or cleaning
procedures.
Defects in a machine to which the buyer has carried out or commissioned structural or functional
changes, to the degree that the machine can no longer be considered equivalent to the original
machine.
Other potential costs or financial obligations resulting from the procedures mentioned
above.
Indirect costs.
Travel costs resulting from guarantee repairs.
The guarantee for parts replaced during the guarantee period of the machine expires at the same time
as the machine’s guarantee.
The guarantee is void if the ownership of the machine is transferred to a third party during the
guarantee period.
The guarantee is void if any of the machine’s seals have been broken.
If a fault or defect reported by the customer is found not to be covered by the guarantee, the manufacturer
has the right to charge the customer for the troubleshooting and possible repair of the fault or defect in
accordance with the manufacturer's current price list. This guarantee certificate indicates our responsibilities
and obligations in full and it excludes all other responsibilities.
