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Problem
Possible causes
What to do
The induction hob cannot be
turned on.
No power.
Make sure the induction hob is
connected to the power supply and
that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’ for
instructions.
The touch controls are difficult
to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
The glass is being scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cook
ware’.
See ‘Care and cleaning’.
Some pans make crackling or
clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob makes a low
humming noise when used on
a high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise should
quieten down or disappear
completely when you decrease the
heat setting.
Fan noise coming from the
induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while
the fan is running.
Pans do not become hot and
appears in the display.
The induction hob cannot detect
the pan because it is not suitable
for induction cooking.
The induction hob cannot detect
the pan because it is too small
for the cooking zone or not
properly centred on it.
Use cookware suitable for induction
cooking. See section ‘Choosing the
right cookware’.
Centre the pan and make sure that
its base matches the size of the
cooking zone.
The induction hob or a cooking
zone has turned itself off
unexpectedly, a tone sounds
and an error code is displayed
(typically alternating with one
or two digits in the cooking
timer display).
Technical fault.
Please note down the error letters
and numbers, switch the power to
the induction hob off at the wall,
and contact a qualified technician.
7. Hints and Tips
“
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